Customer Success Manager

Spin Personnel; Council of the City of Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

A fintech start-up in New South Wales is seeking a driven Customer Success Manager with experience in the HR sector. You will oversee onboarding and establish strong client relationships while ensuring user satisfaction and managing multiple customer accounts. The role requires up to 5 years of experience in customer success within an HR SaaS or tech environment. A strong project management background and excellent interpersonal skills are essential. This opportunity offers a competitive package including bonuses and potential ESOP for exceptional candidates.

Qualifications

• Up to 5 years' experience in Account Management or Customer Success.
• Proven track record managing multiple customer relationships.
• Understanding of SaaS products and technical integrations.

Responsibilities

• Lead onboarding and implementation for new clients.
• Build strong relationships with new clients.
• Design and execute user success strategies.

Skills

Account Management

Customer Success

Interpersonal Skills

Communication Skills

Project Management

Job description

We're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia.

You’ll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base.

This is a hands‑on position with a view to scaling the team as the business grows.

This is an opportunity to shape the customer success function in a growing business that's focused on innovation.

Strong package with bonus component and ESOP on offer for exceptional candidates!

Key Responsibilities

• Lead end‑to‑end (non‑technical) onboarding and implementation.
• Build strong relationships with new clients.
• Design and execute user success strategies that drive value, adoption, and satisfaction.
• Create and manage customer communication strategies for launches, updates, and ongoing engagement.
• Assess customer usage and satisfaction.
• Deliver a consistently excellent experience and act on customer feedback.
• Manage multiple customer accounts with strong organisational skills.
• Work with the technology, sales and marketing teams to resolve issues and ensure customer satisfaction.
• Stay updated on the HR industry trends, customer success best practices and emerging technologies that will help streamline your role.

Qualifications

• Up to 5 years' experience in Account Management / Customer Success and onboarding roles ideally in an HR SaaS, HR tech or payroll environment.
• Proven track record of managing multiple customer relationships and onboarding new clients.
• An understanding of SaaS products and technical integrations.
• Strong interpersonal and communication skills.
• Highly organised with excellent project management abilities.

Highly organised with excellent project management abilities. If you have a proven track record in the above and enjoy a fast paced and collaborative culture, then this is the role for you!

Apply now via LinkedIn. All applications treated in strict confidence.

Please note, due to the large volume of applications received, only successful applicants will be contacted. Applicants must have unrestricted working rights in Australia.