Customer Success Manager

Avepoint; City of Melbourne; Hybrid; AUD 100,000 - 125,000; Full time

Job summary

A leading data management company based in Melbourne is seeking a skilled technical account manager to enhance customer success. You will be responsible for developing metrics and guiding enterprise clients to achieve their business objectives. The ideal candidate possesses a Bachelor's degree and over 3 years in technical consulting, with strong skills in Microsoft SharePoint and customer relationship management. This role offers a hybrid working model and various employee benefits including private health insurance and generous PTO.

Benefits

Competitive market-based compensation

Generous PTO allowance

Private Health Insurance

Career progression opportunities

Employee Referral Program

Qualifications

• 3+ years of experience in a technical consulting role.
• Technical understanding of Microsoft SharePoint/SPO architecture.
• Strong experience in customer satisfaction and retention.

Responsibilities

• Develop customer success metrics and tailored guidance.
• Act as a trusted technical advisor for enterprise clients.
• Manage a portfolio of technical accounts effectively.

Skills

Customer relationship management

Communication skills

Technical consulting

Project management

Education

Bachelor’s degree

Tools

Microsoft SharePoint

Active Directory

Job description

About AvePoint

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value-added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!

About the role:

You will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.

What your day to day will looklike:

• Develop customer success metrics to support onboarding, adoption, and retention goals.
• Act as a trusted technical advisor, coordinating solution delivery and support for enterprise clients.
• Manage a portfolio of technical accounts, providing tailored guidance and recommendations.
• Align AvePoint’s product suite to meet individual customer business needs.
• Createindividualisedsuccess plans using NPS and other customer data insights.
• Partner with Account Managers to support sales strategies and identifyopportunities to enhance satisfaction and adoption.
• Lead contract renewal cycles in collaboration with Customer Success and Sales teams.
• Monitor customer adoption and support history to inform success strategies.
• Proactively resolve challenges and guide customers towards successful outcomes.
• Deliver executive business reviews todemonstrateROI and strategic value.
• Conduct web-based and onsite product training sessions for clients.

What you will bring to our team:

This role calls for a highly collaborative, business savvy self-starter who is highly skilled at customer relationship management.

• Bachelor’s degree
• 3+ years of experience in a technical consulting role such as technical account management or technical business analysis
• Technical understanding of Microsoft SharePoint/ SPO architecture, components, and configuration.
• Technical understanding of the differences between the SharePoint versions and Office 365 collaboration technologies
• Strong customer satisfaction, customer service, adoption, and retention experience
• Excellent written/verbal communication, organization, presentation, and project management skills
• Ability to work individually and within a highly collaborative global teamsetting
• Willingness to learn and adapt in a fast-pacedenvironment
• Strong experience in communicating with different stakeholders and decision makers, both internally and externally
• Expert at customer relationship management
• Advanced ability to understand business objectives through requirements gathering andanalysis
• Impeccable organizational awareness skills

Knowledge in the following technical areas are a plus:

• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Working technical knowledge of current software protocols and Internet standards

Benefits we offer:

• Competitive market-based compensation
• Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
• Work life balance through hybrid working model of 3 days a week in office
• Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!)
• Private Health Insurance
• Mobile Phone Plan Reimbursement
• Tuition Reimbursement
• Dedication Awards
• Employee Referral Program
• ...and much more!

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Please note that all applications will be reviewed January 2026

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.