Customer Success Coordinator

Xplor Technologies; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

A technology solutions provider located in Melbourne is seeking a Customer Success Coordinator to help customers succeed through their platform. You will manage customer inquiries, provide support to the team, and resolve issues effectively. Ideal candidates have 1–2 years in customer-facing roles and excellent communication skills. This position offers a hybrid working model and opportunities for career development.

Benefits

Hybrid and flexible working model – 2–3 days per week in the office

Unparalleled opportunities to learn and accelerated career development

12 weeks Gender-Neutral Paid Parental Leave

Unlimited access to LinkedIn Learning

Access to mental health support

Qualifications

• 1–2 years of previous experience in a customer-facing position.
• Demonstrated customer service skills, resolving queries quickly and accurately.
• Curious, empathetic, and motivated by meaningful work.

Responsibilities

• Help customers become successful through our platform, ensuring retention and customer happiness.
• Support the wider team by assigning tickets, answering customer enquiries.
• Handle dissatisfied customers in a polite and professional fashion.

Skills

Customer service skills

Excellent written and verbal communication

Ability to multitask

Active listening skills

Job description

Customer Success Coordinator – Melbourne

Company Description
At Xplor Technologies we build cloud‑based, intuitive solutions that enable small and medium business owners to manage all the hassles of running and growing a business. Our platform delivers secure, transparent, fast and accurate payments and our mission is to help people succeed.

Responsibilities

• Help customers become successful through our platform, ensuring retention and customer happiness.
• Support the wider team by assigning tickets, answering customer enquiries and maintaining broad knowledge of all company products.
• Provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity.
• Respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs.
• Handle dissatisfied customers in a polite and professional fashion.
• Support the implementation of systems improvement initiatives and the introduction and roll‑out of new technologies.
• Monitor the performance of systems and assist with the identification of potential issues.

Qualifications

• 1–2 years of previous experience in a customer‑facing position.
• Excellent written and verbal English skills, confident phone manner and active listening skills.
• Ability to multitask, prioritise and manage time effectively.
• Demonstrated customer service skills, resolving queries quickly and accurately.
• Curious, empathetic and motivated by meaningful work.
• Positive outlook, comfortable with ambiguity and thrive working in an ever‑evolving environment.
• Team player who understands we sometimes roll up sleeves and pitch in.

Perks

• Hybrid and flexible working model – 2–3 days per week in the office.
• Unparalleled opportunities to learn and accelerated career development.
• 12 weeks Gender‑Neutral Paid Parental Leave for both primary and secondary carer.
• Unlimited access to LinkedIn Learning and 10% of your time devoted to growth.
• Access to mental health support and fully flexible work arrangements.

How to Apply

Submit your CV and cover letter. Include the word moonshot at the top of your cover letter so we know you read our ad. Your contact is Eric Fallon – TA Partner. Contact [e-mail] for additional needs related to completing your application or interview process.

EEO Statement

Xplor Technologies is an equal opportunity employer. We encourage applications from all backgrounds and strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Legal

To be considered for employment you must be legally authorised to work in the location (country) you are applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. Please apply through our careers portal only; external job boards are acceptable but email submissions are not.