Customer Success Agent

Randstad Australia; Coniston; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary review

Relocation assistance

Training & development

Career progression

Interstate trips

Tech incentives

Energetic environment

Job summary

Randstad Australia is seeking a customer-focused professional to join their Wollongong CBD head office as a primary contact for sales support, onboarding, and client training in a fast-paced SaaS environment.

You will deliver exceptional customer experiences across complex regulatory environments, manage inquiries via multiple channels, and help grow the client base with proactive engagement and effective product adoption.

Qualifications

• 2+ years of experience in a customer service, administrative, or client facing role.
• Exceptional verbal and written communication with the ability to build rapport with diverse stakeholders.
• Proficient with Microsoft Office applications and comfortable navigating multi system environments.

Responsibilities

• Acting as the primary point of contact via phone, email, live website chat, and support ticketing systems to provide timely, informative responses.
• Guiding new clients through onboarding to ensure effective product adoption.
• Proactively engaging with existing and prospective customers to support long term growth.
• Utilising dynamic Kanban and CRM systems to manage tasks and meet time limits.
• Handling customer subscription renewals, invoicing, and automated reminders.
• Evaluating and implementing new client data into core applications.
• Testing new software development features in alignment with internal testing guidelines.
• Providing sales support and conducting client training as required.

Skills

Customer service

Communication

MS Office

Multi-system navigation

Proactive mindset

Tools

Microsoft Office

Job description

Your New Role

This is an exciting opportunity for an enthusiastic, customer focused professional to join Australia’s leading aviation compliance and risk management software company in their Wollongong CBD head office. Working in a close knit team and reporting directly to the Customer Support Manager, you will serve as the first point of contact for sales support, training, and client onboarding in a fast paced, high tech environment. In this role, you will deliver an exceptional customer experience across complex regulatory environments, manage incoming inquiries via multiple channels, and actively engage with potential clients and network partners to help grow the client base.

Benefits To You

• Competitive base salary with annual salary and bonus reviews.
• Relocation assistance up to $5,000 for the successful candidate.
• Extensive internal training, mentoring program, and continuous educational development.
• Clear career progression opportunities within a rapidly growing SaaS business.
• Annual interstate company trips.
• Access to high tech equipment and company incentives (e.g., drones, cameras, hardware).
• Supportive, highly energetic, and positive working environment.

Your Responsibilities

• Acting as the primary point of contact via phone, email, live website chat, and support ticketing systems to provide timely, informative responses.
• Guiding new clients seamlessly through the onboarding process to ensure effective product adoption.
• Proactively engaging with existing and prospective customers to support long term business growth.
• Utilising dynamic Kanban and CRM systems to manage tasks, meet dynamic time limits, and ensure maximum customer satisfaction.
• Handling customer subscription renewals, invoicing, and automated reminders.
• Evaluating and implementing new client data into core applications.
• Testing new software development features in alignment with internal testing guidelines.
• Providing sales support and conducting client training as required.

About You

• Experience: 2+ years of experience in a customer service, administrative, or client facing role.
• Communication: Exceptional verbal and written communication skills with the confidence to pick up the phone and build rapport with diverse stakeholders.
• Technical Skills: Proficient with Microsoft Office applications and comfortable navigating multi system environments with strong attention to detail.
• Attributes: High self-motivation, a proactive "can-do" attitude, dynamic multi tasking skills, and a strong drive to learn a cutting edge industry.
• Desirable (Not Essential): Experience in a SaaS environment, background/interest in the aviation sector.

Your New Company

Our client is a premier, Australian-owned Software as a Service (SaaS) provider specialising in drone (Remotely Piloted Aircraft) and aerodrome operations. Driven by an energetic, innovative board of directors who are actively disrupting the aviation industry, they offer cutting edge compliance and risk management solutions tailored to high value client needs.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.