Customer Solutions Project Manager

Aussie Broadband Limited; Queensland; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

A leading telecommunications company in Australia is seeking a Customer Solutions Project Manager to deliver smooth customer solutions and support business growth. The ideal candidate will have over 3 years of experience in project management and a solid understanding of the telco/ISP industry. This full-time hybrid role offers competitive benefits and inclusive work culture.

Benefits

26 weeks paid parental leave

Discounted internet

20% off Mobile services

Flexible working arrangements

Internal training and resources

Gym access via Fitness Passport

Qualifications

• 3+ years’ experience in a similar role.
• Proven track record delivering projects on time, within budget, and to KPIs.

Responsibilities

• Manage commercial, technical, and contractual activities through post-sales implementation.
• Coordinate end-to-end delivery of customer solutions.

Skills

Understanding of telecommunications/ISP industry

Project management skills (PRINCE2, Agile, PMBOK, MS Project)

Customer-focused mindset

Relationship building

Agility in dynamic environments

Job description

Customer Solutions Project Manager

Hybrid locations: Brisbane – 100 Creek Street, Victoria (Remote), Tasmania (Remote), Queensland (Remote), Morwell – Hazelwood Dve. Full‑time. Posted today – job requisition ID JR102138.

We’ve got a great 6‑month secondment opportunity for an internal team member to step into a full‑time, hybrid Customer Solutions Project Manager role. You’ll help deliver smooth customer solutions, build strategic engagement, and support our business development team as they continue to grow.

To succeed, you’ll bring a solid understanding of the telco/ISP industry, proven project management expertise, and the ability to thrive in a fast‑paced, collaborative environment.

This is your chance to make a real impact while developing your skills and contributing to Aussie Broadband’s mission of providing exceptional service.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia – we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government‑paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

To be successful in this role you will possess:

• Solid understanding of the telecommunications/ISP industry
• 3+ years’ experience in a similar role
• Strong project management skills (PRINCE2, Agile, PMBOK, MS Project)
• Proven track record delivering projects on time, within budget, and to KPIs
• Customer‑focused mindset with a drive to exceed expectations
• Ability to build effective relationships with teams and suppliers
• Agility and collaboration in fast‑paced, dynamic environments

How will you support our “Why?”

• Collaborate with pre‑sales on solution design and project scope
• Manage commercial, technical, and contractual activities through post‑sales implementation
• Lead project kick‑offs, prepare formal plans, and secure stakeholder agreement
• Coordinate end‑to‑end delivery of customer solutions, ensuring timelines, budgets, and quality standards are met
• Provide seamless onboarding, regular status updates, and proactive issue resolution
• Maintain accurate documentation and records using project management tools
• Work closely with stakeholders to enhance service delivery and support incoming BDMs
• Oversee project team capacity, elevate resource needs, and contribute to training and development feedback

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at [e-mail].

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we’ve set for this role, so you don't miss out!