Customer Solutions Manager, ANZ

Amazon Inc.; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a Customer Solutions Manager (CSM) for the ANZ team. You will lead complex engagements, align AI and Cloud strategies, and drive transformation initiatives across client teams and AWS internal groups.

You'll navigate ambiguity, build executive trust, and translate business objectives into concrete adoption plans that deliver measurable outcomes for financial services and broader industries.

Qualifications

• 5+ years leading large-scale technical or engineering programs with measurable impact.
• 2+ years in customer-facing roles engaging with executives and technologists.
• Experience leading transformation projects across broad teams.
• Bachelor's degree in CS/Engineering or related field.

Responsibilities

• Lead complex customer engagements with measurable impact.
• Advise senior stakeholders shaping AI and Cloud strategies.
• Own end-to-end execution of strategic initiatives including change management.
• Translate technical requirements into adoption strategies.
• Communicate across organisational levels to drive alignment.
• Leverage emerging technologies to reduce adoption friction.
• Provide actionable customer insights to AWS service improvements.
• Mentor team members on execution excellence.

Skills

Program leadership

Customer-facing

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree in Computer Science/Engineering

Job description

Job ID: 10566153 | Amazon Web Services Australia Pty Ltd

AI and Cloud adoption in Australia is accelerating, and some of the most exciting transformation is happening in Banking and Financial Services. These customers aren't just migrating workloads, they're rethinking their business models, launching new products, and solving problems that didn't exist a few years ago.

As a Customer Solutions Manager (CSM) in our Australia and New Zealand (ANZ) team, you'll be the person senior leaders turn to when they need to move from strategy to execution. You won't just manage a project plan, you'll help customers figure out what success actually looks like, then work across their teams (and ours) to make it happen. Think migration programs that unlock new business models, AI adoption that changes how a company operates, or modernisation efforts that save millions.

This is a high-autonomy role. You'll navigate ambiguity, build trust with executives, and connect the dots between what's technically possible and what drives real business results.

Key job responsibilities

• Lead complex customer engagements with measurable impact across multiple business outcomes, lines of business, or customers
• Serve as a trusted advisor to senior customer stakeholders and decision makers, shaping AI and Cloud transformation strategies and influencing adoption decisions
• Own end-to-end execution of strategic customer initiatives, including change management, adoption acceleration, and governance
• Translate complex technical and business requirements into transformative adoption strategies that connect to measurable business outcomes
• Communicate effectively across all organisational levels, from technical leads to business executives, delivering clear messages that drive alignment
• Leverage emerging technologies (including AI) to proactively build and scale mechanisms that eliminate non-differentiated work and reduce adoption friction
• Provide actionable customer insights and feedback that inform AWS service improvements
• Build best practices and mentor team members on technical approaches and execution excellence

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses.
Work/Life Harmony We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, we are enabled to deliver better outcomes.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Knowledge of at least one relevant technology domain area (e.g., compute, hardware, network, software, big data, security, etc.)
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience

Preferred Qualifications

• AWS Certified Solutions Architect – Associate (or higher)
• AWS Certified AI Practitioner (or equivalent AI/ML certification)
• Experience in Financial Services
• Practical experience with AI and cloud technologies, either through leading on-premises-to-cloud migrations or working directly with AWS services in an architecture or development capacity
• Experience implementing cloud services including migrations, modernisation projects, or similar transformation programs
• Experience building business cases that connect technical adoption to measurable business outcomes

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.