Customer Solutions Advisor - Part Time - Hurstville

Everi Pty; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

SIM plan with unlimited calls

Flexible shifts

Generous leave benefits

Training and career progression

Job summary

Vodafone Australia is looking for a customer-focused retail assistant to champion our products and services. You’ll engage customers, explain device benefits, and help them find value across our range of gadgets, plans and perks.

Join a supportive team with training to build product knowledge, flexible shifts starting at 15.25 hours per week, and opportunities to progress. Bring enthusiasm for technology and strong communication to help customers connect confidently.

Qualifications

• Excellent communication skills.
• Adaptable and enthusiastic about technology.
• Keen to learn and stay updated with latest gadgets and trends.
• Ability to assist customers in using the Vodafone app.

Responsibilities

• Assist customers in selecting devices and accessories.
• Provide troubleshooting for technical queries and guide customers in using the Vodafone app.
• Participate in training to level up product knowledge.
• Work across flexible shifts, including weekends.

Skills

Excellent communication

Adaptability

Tech enthusiasm

Willingness to learn

Job description

Job Description

You'll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.

If you are someone who naturally finds solutions and thrives on connecting with people, you'll fit right in. You'll be ensuring customers receive the best value and the best advice.

On any given day, you could find yourself:

• In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
• Providing the best value solutions for our customers to fit their lifestyle. Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.

Not a tech expert? Don't worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

About the Employer

At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect - this is what drives us to do good work., We believe in the power of people and collaboration. Let's be bolder and better, together! So go on; Make your Move to Vodafone.

About the Candidate

You bring a spark of joy and enthusiasm to every customer interaction. You're an excellent communicator, adaptable, and excited about technology-someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.

Work Environment

Join us and choose a minimum of 15.25 hours to be worked over a minimum of 3 shifts. We service our customers 7 days a week so there is lots of flexibility. In addition to your guaranteed hours, you can let us know additional availability to pick up some extra shifts when it works for you.

What can we offer?

With us, you'll enjoy flexibility, friendly teammates, and great rewards.

• Competitive salary with great rewards. With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
• Never pay a phone bill again - We've got you covered with a SIM plan with unlimited calls, texts and data.
• We care about wellbeing and have lots of great ways to support you. A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
• In-depth training on all the latest tech as well as on topics like leadership and coaching. Exciting opportunities to further your career into a leadership role or a head office position through our widely popular 'Future you' Intern and Work Experience programs.

Don't meet every single requirement? We're ok with that. At Vodafone we recognise that what may make you different, makes the difference!