Customer Solutions Advisor - Full Time - Coomera

Vodafone Business Australia; Gold Coast City; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

SIM plan

Leave benefits

Training and development

Future you programs

Job summary

Vodafone is seeking a customer-focused team member to champion customer needs and help them use technology in daily life. You will provide value-driven solutions, support via troubleshooting, and guide customers in using the Vodafone app for self-service.

Training will be provided to grow your knowledge in a fast-evolving tech environment. Join our Consumer team with 38 hours over 5 shifts per week; flexible availability for extra shifts is welcomed.

Qualifications

• Customer-focused and enthusiastic about helping customers.
• Excellent communication and adaptable to technology changes.
• Willingness to learn and keep up-to-date with latest gadgets and trends.

Responsibilities

• Be a customer champion, discovering what customers want and helping them use technology.
• Provide best-value solutions and the best advice to customers.
• Help customers troubleshoot technical queries and use the Vodafone app for self-service.
• Receive training to level up knowledge in a dynamic industry.

Job description

Job Description

At Vodafone, you could say we do ‘retail’ a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.

What You’ll Be Doing

You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in your daily lives.

If you are someone who naturally finds solutions and thrives on connecting with people, you’ll fit right in. You’ll be ensuring customers receive the best value and the best advice.

On any given day, you could find yourself:

• In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners.
• Providing the best value solutions for our customers to fit their lifestyle.
• Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home.
• Not a tech expert? Don’t worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry.

Who are we looking for?

You bring a spark of joy and enthusiasm to every customer interaction. You’re an excellent communicator, adaptable, and excited about technology someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team.

Join us with 38 hours to be worked over a minimum of 5 shifts. We service our customers 7 days a week so there is lots of flexibility. In addition to your guaranteed hours, you can let us know additional availability to pick up some extra shifts when it works for you.

What can we offer?

With us, you’ll enjoy flexibility, friendly teammates, and great rewards.

• Competitive salary with great rewards. With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
• Never pay a phone bill again – We’ve got you covered with a SIM plan with unlimited calls, texts and data.
• We care about wellbeing and have lots of great ways to support you. A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
• In-depth training on all the latest tech as well as on topics like leadership and coaching.
• Exciting opportunities to further your career into a leadership role or a head office position through our widely popular ‘Future you’ Intern and Work Experience programs.

Don’t meet every single requirement? We're ok with that. At Vodafone we recognise that what may make you different, makes the difference!

To be considered for this role, you must hold ongoing, unrestricted Australian work rights.

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About Us

Vodafone is one of Australia’s most recognised mobile brands, known for bold thinking and putting customers first. As part of TPG Telecom, Vodafone combines global brand strength with local expertise delivering great value, innovative products and standout customer experiences. We celebrate individuality and encourage our people to challenge the norm and think differently.

About The Team

Our Consumer team is responsible for delivering great products and experiences to everyday Australians through our leading brands and retail channels. Whether online or in-store, we’re focused on making it easy for customers to stay connected with value, simplicity and great service.