Customer Service / Warehouse Operator - Launceston, TAS

CSR; City of Launceston; On-site; AUD 55,000 - 70,000; Full time

Job summary

A leading Australian manufacturing company is seeking a Customer Service / Warehouse Operator in Launceston, TAS. The position involves delivering outstanding service to customers, assisting with product selection, and coordinating deliveries. The ideal candidate will thrive in a fast-paced environment, have strong communication skills, and a passion for customer service. Join a supportive team culture that fosters career growth and innovation.

Benefits

Attractive pay + super + CSR benefits

Paid parental leave

Access to employee assistance program

Qualifications

• Strong communication skills and a confident, approachable manner.
• Willingness to learn about building products and systems.
• Ability to meet deadlines and work in a fast-paced environment.

Responsibilities

• Provide friendly service to walk-in, phone, and email customers.
• Assist with product selection, quotes, and order fulfilment.
• Coordinate deliveries and ensure timely communication with customers.
• Collaborate with warehouse team and assist in loading vehicles.
• Ensure stock accuracy through daily inventory counts.

Skills

Customer service

Communication skills

Ability to work in fast-paced environment

Team-focused attitude

Tools

Forklift licence

Job description

About this role

Customer Service / Warehouse Operator – Launceston, TAS

• Attractive pay + super + CSR benefits
• Genuine career progression and training provided
• Diverse and inclusive team culture

About the Role

We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

This full-time position is based at our Gyprock Trade Centre in Launceston, TAS, reporting to the Store Manager. You'll be the face of our business, delivering outstanding customer service and product support to builders, tradies, and DIY customers.

Key Responsibilities

• Provide friendly, knowledgeable service to walk-in, phone, and email customers
• Assist customers with product selection, quotes, and order fulfilment
• Coordinate deliveries, ensuring timely and effective communication with customers
• Contribute to achievement of store revenue and margin budgets
• Collaborate with warehouse team and assist in loading customer vehicles
• Ensure stock accuracy by undertaking daily inventory counts

Hours: Monday to Friday, 6am to 3pm

What You Bring

• A passion for customer service and helping people
• Strong communication skills and a confident, approachable manner
• Willingness to learn about building products and systems
• Ability to work in a fast-paced environment and meet deadlines
• A team-focused attitude and strong work ethic
• Forklift licence is a bonus – or willingness to obtain one

What is on offer?

• Supportive and collaborative culture fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How to apply

Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!

We have a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.