Customer Service Travel Agent

Hellosunshinetravels; Melbourne; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible, remote opportunity

Ongoing training and mentorship

Growth potential within the travel industry

Supportive, positive team culture

Job summary

A travel company is seeking a detail-oriented Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this remote opportunity, you will assist clients with vacation planning, manage bookings, and provide exceptional service. Ideal candidates possess strong customer service skills and a passion for travel. Join a supportive team and help clients create lifelong memories.

Qualifications

• Sales or hospitality experience is a plus (but not required).
• Willingness to learn and stay updated on travel trends.
• Organized, able to work independently.
• Passion for travel and helping others.

Responsibilities

• Assist clients with vacation planning, including cruises and custom itineraries.
• Provide clear communication via phone, email, and social platforms.
• Manage bookings, changes, cancellations, and travel documentation.
• Research destinations, pricing, promotions, and requirements.
• Manage bookings, changes, cancellations, and documentation.
• Resolve client concerns with professionalism.
• Build long-term relationships turning travelers into repeat clients.

Skills

Strong customer service and communication skills

Organized and self-motivated

Ability to multitask and pay attention to details

Self-motivated

Travel knowledge

Sales experience

Job description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long‑term relationships that turn travelers into repeat clients

What We’re Looking For:

• Strong customer service and communication skills
• Organized, self‑motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Sales or hospitality experience is a plus (but not required)
• Willingness to learn and stay updated on travel trends

Why Join Us:

• Flexible, remote opportunity
• Ongoing training and mentorship
• Growth potential within the travel industry
• A supportive, positive team culture
• The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.