Customer Service Team Member - Forklift Operator

Bunnings Group Limited; Townsville City; On-site; AUD 36,000 - 51,000; Full time

Benefits offered by this job

Team discount at Bunnings

OnePass membership

Exclusive team member benefits

12 weeks paid parental leave

Festive gifts

Cafe discounts

Traveling store opportunities

Career development

Job summary

Bunnings is seeking a Forklift Operator at our Townsville store to move products efficiently and safely while delivering outstanding customer experiences. You will contribute to stock management, maintain a clean working area, and support colleagues to ensure a smooth store operation.

The role offers adult pay at $31.43 per hour, with potential for growth and opportunities across the network. Join a team that values safety, teamwork, and community involvement.

Qualifications

• Current valid forklift licence.
• Ability to confidently interact with customers.
• Willingness to work flexible hours (including late nights, early mornings and weekends).
• Ages 15+ to apply; inclusive team environment.

Responsibilities

• Load and unload products using a forklift.
• Be responsible for stock management and maintaining a clean, safe workspace.
• Provide customers with friendly, helpful service across the store.
• Be part of a supportive team that contributes to community impact.

Skills

Forklift operation

Customer service

Stock management

Safety awareness

Education

Forklift licence

Job description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

Our team members are the face of Bunnings, always prepared to give it a red-hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. As a Forklift Operator, you will play a key role in moving products throughout the store to help our team provide the best experience for our customers.

We provide an adult pay rate for 18 years of age and above at $31.43 per hour for this role.

What’s involved:

• Load and unload products using a forklift
• Be responsible for stock management, considering safety aspects when using a forklift, and ensuring a clean and tidy work environment
• Provide our customers with the best experience across the store
• Be part of a supportive and inclusive team who make a difference to the community and have fun along the way

Who we’re looking for:

We’re looking for team members who are passionate about helping others and are keen to learn and grow. You’ll love variety in your day-to-day work, with a focus on forklift operation, inventory management and customer service, whilst also having the opportunity to grow your experience in other areas. A personal interest in D.I.Y. is always a plus, however we will give you all the skills you’ll need and show you the ropes.

You’ll need:

• A current valid forklift licence
• To be able to approach, connect and confidently interact with customers
• An eagerness to learn about products and services
• To act with integrity, be safe and do your best
• The availability to work flexible hours (including late nights, early mornings and weekends)

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail].

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.