Customer Service Team Member - Forklift Operator

Townsville Central Warehouse; Townsville City; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive benefits

Parental leave 12 weeks

Festive gifts

Travel opportunities

Career growth

Job summary

Townsville Central Warehouse in Townsville is seeking team members for forklift operation and replenishment roles. You will operate a forklift to move products and support stock management while delivering friendly service to customers in a fast-paced store environment.

The role emphasizes safety, teamwork, and flexibility, with opportunities to develop skills in inventory control and customer support. A valid forklift licence is required, and availability for varied shifts including weekends is

Qualifications

• Current valid forklift licence.
• Confidently interact with customers.
• Willingness to work flexible hours including weekends.

Responsibilities

• Load and unload products using a forklift.
• Manage stock with safety considerations and keep area tidy.
• Provide excellent customer experience across the store.
• Be part of a supportive, results-driven team.

Skills

Forklift operation

Customer service

Inventory management

Teamwork

Willingness to learn

Tools

Forklift

Job description

Townsville Central Warehouse – Townsville QLD

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Ready to get stuck in? Join our Townsville Central team in Forklift or Replenishment roles. Replenishment requires a good level of physical fitness.

About the role:

Our team members are the face of Bunnings, always prepared to give it a red-hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. As a Forklift Operator, you will play a key role in moving products throughout the store to help our team provide the best experience for our customers.

We provide an adult pay rate for 18 years of age and above at $30.45 per hour for this role.

What’s involved:

• Load and unload products using a forklift
• Be responsible for stock management, considering safety aspects when using a forklift, and ensuring a clean and tidy work environment
• Provide our customers with the best experience across the store
• Be part of a supportive and inclusive team who make a difference to the community and have fun along the way

Who we’re looking for:

We’re looking for team members who are passionate about helping others and are keen to learn and grow. You’ll love variety in your day-to-day work, with a focus on forklift operation, inventory management and customer service, whilst also having the opportunity to grow your experience in other areas. A personal interest in D.I.Y. is always a plus, however we will give you all the skills you’ll need and show you the ropes.

You’ll need:

• A current valid forklift licence
• To be able to approach, connect and confidently interact with customers
• An eagerness to learn about products and services
• To act with integrity, be safe and do your best
• The availability to work flexible hours (including late nights, early mornings and weekends)

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:

• Submit an application and complete an online chat interview (20 minutes)
• If successful, next step includes an online video interview (15 minutes)
• If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at ****@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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