Customer Service Team Member

JB Hi-Fi & The Good Guys; Newcastle City Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

A leading retail company in New South Wales is seeking a Customer Service Team Member to join their dynamic team. This role involves delivering effective store operations while contributing to a sales-focused culture. Candidates should demonstrate customer focus and the ability to manage store administration, fulfill orders across channels, and contribute to a positive customer experience. The company promotes diversity and encourages applicants from all backgrounds to apply, even if they don't meet all criteria.

Qualifications

• Demonstrated ability to achieve results consistently, even in challenging situations.
• Proven track record in customer service and delivering a positive experience.
• Ability to manage multiple channels for sales channels effectively.

Responsibilities

• Deliver effective store operations including cash handling and banking integrity.
• Manage store multi-channel fulfillment and ensure stock integrity.
• Collaborate with the team to resolve customer complaints promptly.

Skills

Customer Focus

Drives Results

Self-Awareness

Job description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures including: Cash handling and banking integrity
• Tendering transactions
• Store multi-channel fulfilment and stock integrity
• Telephone management and enquiries

Marketing and promotional activity

Contribute to financial performance through effective inventory management and management of controllable expenses.

Manage all sales channel fulfillment in line with procedures.

Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.

Contribute to The Good Guys brand and store experience through quality merchandising in-store marketing and presentation.

Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results even under tough circumstances.
• Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Additional Information

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work : No

Employment Type : Full-time

Key Skills

Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI

Experience : years

Vacancy : 1