Customer Service Team Member

JB Hi-Fi & The Good Guys; Kelso; On-site; AUD 30,000 - 60,000; Part time

Job summary

A leading retail company in Tasmania is seeking a Customer Service Team Member to support store operations and contribute to sales growth. Responsibilities include effective store administration, inventory management, and customer complaint resolution. The ideal candidate will possess strong customer service skills and the ability to work collaboratively in a team. An exciting opportunity in a dynamic retail environment awaits.

Qualifications

• Excellent customer service skills.
• Ability to work in a team environment.
• Experience in retail or sales preferred.

Responsibilities

• Deliver effective store administration in line with standard procedures.
• Manage sales channel fulfillment and inventory.
• Resolution of customer complaints.

Skills

Customer Focus

Drives Results

Self-Awareness

Information Technology Sales

Customer Development

Job description

Reporting to the Customer Service Manager the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

Deliver effective store administration in line with standard procedures including :

• Cash handling and banking integrity
• Tendering transactions
• Store multi-channel fulfilment and stock integrity
• Telephone management and enquiries

Marketing and promotional activity

Contribute to financial performance through effective inventory management and management of controllable expenses.

Manage all sales channel fulfillment in line with procedures.

Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.

Contribute to The Good Guys brand and store experience through quality merchandising in-store marketing and presentation.

Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results even under tough circumstances.
• Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Additional Information

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work

No

Employment Type

Casual

Key Skills

• Dhcp
• Ethernet
• Information Technology Sales
• Customer Development
• ITI

Experience

years

Vacancy

1