Customer Service Team Member

JB Hi-Fi & The Good Guys; City Of Rockingham; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working options for eligible rô

Employee discounts across JB Hi‑Fi/I

Employee Assistance Program (EAP)

Diversity and inclusion programs

Job summary

The Good Guys is seeking a Customer Service Team Member to support our sales-driven store operations and provide outstanding customer service. You will handle daily store administration, cash handling, and multi-channel fulfilment while contributing to positive customer experiences.

You will engage in merchandising, product knowledge development, and participate in training opportunities to enhance skills. Hybrid working options may be available for eligible roles.

Qualifications

• Customer-focused mindset aligned to deliver best-in-class service.
• Ability to drive results in a fast-paced retail environment.
• Willingness to reflect and improve performance through feedback.

Responsibilities

• Deliver effective store administration in line with procedures, including cash handling.
• Manage store multi-channel fulfilment and stock integrity.
• Handle telephone enquiries and customer communications.
• Support marketing and promotional activities to drive sales.
• Contribute to financial performance through inventory management and controllable expenses.
• Fulfil sales through all channels following procedures.
• Collaborate with the team to deliver a consistent customer/store experience and resolve issues.

Skills

Customer Focus

Drives Results

Self-Awareness

Job description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures, including:
• Cash handling and tendering transactions
• Store multi-channel fulfilment and stock integrity
• Telephone management and enquiries
• Marketing and promotional activity
• Contribute to financial performance through effective inventory management and management of controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
• Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.