Customer Service Team Member

Bunnings Group; Canberra; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Parental leave 12 weeks

Job summary

Bunnings Group is seeking team members for our Canberra store to deliver outstanding customer service and expert DIY advice. You’ll help customers find products, share tips, and ensure a welcoming store experience.

We offer a competitive adult pay rate of $28.64 per hour for this role, with opportunities for growth and a range of team benefits across Bunnings and Wesfarmers brands. Join a diverse, energetic team and have fun while helping customers achieve their DIY goals.

Qualifications

• A genuine passion for customer experience with energy and enthusiasm.
• Ability to approach, connect and confidently interact with customers.
• Willingness to learn about products and services across store areas.
• Availability to work flexible hours including late nights, early mornings and weekends.

Responsibilities

• Provide customers with the best store experience across all touchpoints.
• Manage stock and keep the workspace clean and organized.
• Serve customers at checkout with a smile and efficiency.
• Join a supportive, inclusive team that makes a difference in the community.

Skills

Customer service

Communication

Retail experience

Team player

Tools

Point of Sale (POS) system

Job description

Join us and experience Bunnings from the other side of the counter!What’s in it for you when you’re part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave12 weeks paid parental leave, regardless of genderFun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunitiesWe’re genuinely invested in your career and no matter where you start with us, that pathway is yours to buildAbout the role:Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role.What's involved:Provide our customers with the best experience across the storeManage stock efficiently while keeping the workspace clean and tidyServe customers with a smile at our checkout registersJoin a team that is supportive, inclusive, makes a difference in the community, and has fun doing itWho we're looking for:We're looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!You'll need:A genuine passion for customer experience with energy and enthusiasmTo be able to approach, connect and confidently interact with customersAn enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the storeTo act with integrity, be safe and do your bestThe availability to work flexible hours (including late nights, early mornings and weekends)When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:Submit an application and complete an online chat interview (20 minutes)If successful, next step includes an online video interview (15 minutes)If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)You’ll be part of a workplace where you’ll feel like you belong.We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail] .Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.About UsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.#LI-DNI