Customer Service Team Leader – Hybrid, Growth & Impact

Pepper Money Limited; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

Development opportunities

Spice Reward and Recognition Program

DE&I initiatives

Parental leave policies

Purchased leave options

Free gym membership

Discounted health insurance policies

Novated leasing

Job summary

Pepper Money Limited is hiring a Team Leader – Customer Service in a permanent role. You will lead and coach a team of Customer Service Specialists to deliver exceptional customer experiences while maintaining service levels and regulatory compliance.

You will drive continuous improvement, manage escalations, and collaborate with stakeholders across the business to achieve shared outcomes. Weekend roster will be required. Hybrid working options supported.

Qualifications

• Experience leading teams in a contact centre or service environment.
• Proven ability to coach, mentor and develop team capability.
• Track record of improving team performance through strong leadership.

Responsibilities

• Lead, coach and develop a team of Customer Service Specialists to deliver outstanding outcomes.
• Create a high-performing team culture aligned to Pepper's values.
• Manage performance through regular coaching and development conversations.

Skills

Leadership

Coaching

Customer Service

Stakeholder Management

Decision Making

Job description

Pepper Money Limited is hiring a Team Leader – Customer Service in a permanent role. You will lead and coach a team of Customer Service Specialists to deliver exceptional customer experiences while maintaining service levels and regulatory compliance.

You will drive continuous improvement, manage escalations, and collaborate with stakeholders across the business to achieve shared outcomes. Weekend roster will be required. Hybrid working options supported.