Customer Service Team Lead: Drive Excellence & Growth

at; Western Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading pharmacy retail group in Western Australia is seeking a Customer Service Team Lead to oversee operations and ensure exceptional service delivery. The ideal candidate will have strong leadership skills and experience in managing a customer service team, along with relevant qualifications. This role offers opportunities for professional development and impacts customer experience nationwide.

Benefits

Generous staff discounts

Wellbeing programmes

Opportunities for leadership development

Qualifications

• 3–5 years’ experience in a customer service environment, preferably in retail.
• Experience managing or leading a team.
• Proven experience resolving escalations and handling complex customer issues.

Responsibilities

• Oversee daily operations to ensure timely, accurate handling of enquiries.
• Manage escalated or complex customer issues.
• Develop and deliver onboarding and ongoing training programmes.

Skills

Coaching leadership style

Strong organisational skills

Excellent communication

Hands-on approach

Adaptability

Collaboration

Education

Certificate IV or Diploma in Business Administration

Tertiary qualifications in Business or Management

Tools

CRM systems

Microsoft Office

Order management tools

Job description

A leading pharmacy retail group in Western Australia is seeking a Customer Service Team Lead to oversee operations and ensure exceptional service delivery. The ideal candidate will have strong leadership skills and experience in managing a customer service team, along with relevant qualifications. This role offers opportunities for professional development and impacts customer experience nationwide.