Customer Service Specialist

Convergys; Remote; AUD 80,000 - 100,000; Full time

Job summary

A major customer service company is seeking a Customer Service Specialist to work from home in South Australia. This full-time role offers comprehensive paid training and a supportive environment to help thrive. Applicants should have a strong passion for customer service and excellent communication skills. Additional qualifications include being an Australian Citizen aged 18 or over and having practical experience in a contact centre. The position does not require weekend work, promoting a balanced schedule.

Benefits

Hourly rate + Super + Incentives

Comprehensive paid training

Career progression opportunities

Structured support system

Qualifications

• Must be an Australian Citizen and at least 18 years of age.
• Minimum 50 Mbps download and 20 Mbps upload for home office.
• Existing experience within a contact centre environment – highly desirable.

Responsibilities

• Provide excellent customer service.
• Work towards goals and targets.
• Participate in engagement events.

Skills

Customer service

Strong communication skills

Interpersonal skills

Computer proficiency

Job description

Customer Service Specialist

Location: Work‑From‑Home - South Australia

Key Role Details

• Hourly rate + Super + Incentives
• Operational Hours: Monday – Friday 7:00 – 19:00 AEST
• Full‑time only
• Location: Work from Home

Equipment & IT

• Initial equipment collection required – must collect IT equipment from Adelaide, Brisbane, Melbourne, Parramatta, Perth.

Qualifications & Requirements

• Must be an Australian Citizen and at least 18 years of age.
• Minimum 50 Mbps download and 20 Mbps upload for home office.
• Passionate about customer service.
• Eager to work towards goals and targets.
• Confident and capable in using computers and systems.
• Existing experience within a contact centre environment – highly desirable.
• Exceptional communication and interpersonal skills.
• Rotating roster – No weekend work.
• Diverse and inclusive work environment.
• Comprehensive paid training to get you up to speed.
• Development and career progression opportunities.
• Structured support system to help you thrive in a work from home environment.
• Concentrix calendar of engagement events.

Pre‑Employment Checks

Applicants must pass a police check and other pre‑employment checks, including a government clearance check. Concentrix is an equal opportunity employer.