Customer Service & Sales - Tighes Hill

Lawrence & Hanson; Newcastle; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Paid volunteer day

Profit sharing

Employee discounts

National mobility

Job summary

Lawrence & Hanson is looking for a frontline customer service and sales associate to be the friendly face at customer sites and the trade desk. You will handle orders, deliveries, and email communication to ensure the right products reach customers on time.

Join a team that values value, reliability, and flexibility. The role operates Mon–Fri with no weekend work, and offers training, inclusive culture, and employee discounts across nationwide retailers.

Qualifications

• Customer-first mindset for fast-paced service.
• Proficient in Microsoft Outlook and Excel.
• Valid driver\'s license.
• Comfortable with random on-site drug and alcohol testing.

Responsibilities

• Deliver friendly, responsive customer service while supporting sales.
• Pick and pack customer orders accurately and efficiently.
• Deliver goods safely and reliably to customer sites.
• Keep customer sites well stocked and organised.
• Complete regular stock checks, including obsolescence reviews and stock audits.
• Keep inventory management systems accurate and up to date.

Skills

Customer service

Sales support

MS Office (Outlook & Excel)

Tools

Inventory management system

Job description

About the role

Reporting to the Branch Manager, this is a hands‑on customer service and sales role focused on delivering an exceptional experience at every interaction. Our purpose as a team is simple: provide value, reliability, and flexibility to every customer, every time.

As the frontline of our business, you’ll be the friendly face to our customers on their sites and at our trade desk, the helpful voice on the phone, and the professional reply via email — ensuring customers get the right products on time and in full.

What you would do in this role

• Deliver friendly, responsive customer service while supporting sales
• Pick and pack customer orders accurately and efficiently
• Deliver goods safely and reliably to customer sites
• Keep customer sites well stocked and organised
• Complete regular stock checks, including obsolescence reviews and stock audits
• Keep inventory management systems accurate and up to date
• Take part in all HSE training and promptly raise any HSE issues you identify

How can I tell if this is for me?

• You put customers first and enjoy working with energy and pace
• You have intermediate to advanced Microsoft Suite skills, including Outlook and Excel
• You bring a positive, optimistic attitude to your work
• You show initiative and are happy to pitch in—no job is too big or too small
• You can prioritise and multi-task effectively in a fast-paced environment
• You are confident working autonomously and taking ownership of your tasks
• You hold a current driver’s licence
• You are comfortable participating in random drug and alcohol testing on site

Why You’ll Love Working With Us

• No weekend workenjoy your time off with family and friends
• Training & developmentthrough internal programs, accredited programs, and career pathways
• Inclusive culturewhere everyone is welcome
• Paid volunteer dayeach year to support a cause you care about
• Profit share programearn more when the team succeeds
• Employee discountson our products and with major retailers on fuel, movie tickets, and more
• Opportunities to work around Australia Looking for a sea/tree change, we have over 160 branches across Australia.
• Sustainability focushelp us build a better future

Who We Are

Lawrence & Hanson is Australia’s most trusted electrical wholesaler — and we’ve been powering homes, businesses, and major projects since 1886. With 150+ branches nationwide and the strength of the global Sonepar network behind us, we’re all about sustainability, fostering inclusivity, supporting our communities, innovation, teamwork and getting things done.

Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.

Additional information

• Get your Weekends back! Mon - Fri role
• Exclusive discounts on our products and with major nationwide retailers
• Launch your career with a company that backs you, develops you