Customer Service/Sales Support Officer

AMES Australasia; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

A leading supplier of home and garden products is seeking a motivated Sales Support Officer in Dandenong, Victoria. You will provide excellent customer service and support sales and operations teams. The ideal candidate has 2+ years of experience in customer service, strong communication skills, and proficiency in Microsoft Office. This full-time position offers career growth opportunities within a collaborative workplace environment.

Benefits

Career development opportunities

Collaborative workplace culture

Exposure to leading brands

Qualifications

• 2+ years’ experience in a customer service or sales support role.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills.

Responsibilities

• Provide outstanding customer service via phone, email, and digital platforms.
• Handle product/billing enquiries and efficiently manage complaints and follow-ups.
• Build strong relationships with customers and internal teams.

Skills

Customer service

Communication skills

Organizational skills

Tools

Microsoft Office

CRM or ERP systems

Job description

About AMES Australasia

AMES Australasia is a leading supplier of home, garden, and hardware products across Australia and New Zealand. Our extensive brand portfolio includes Cyclone, Nylex, Hills, Westmix, Northcote Pottery, and Trojan – trusted names that deliver quality tools, garden accessories, landscaping solutions, and storage products to major retailers like Bunnings Warehouse, as well as a wide network of independent stores. We are part of the Griffon Corporation and combine local expertise with international innovation to deliver products that help Australians and New Zealanders build, grow, and maintain their homes and gardens. We are a values-led organisation committed to excellence, innovation, and putting our customers at the heart of everything we do.

About The Role

We are looking for a motivated and detail-oriented Sales Support Officer to join our team in Dandenong, Victoria. In this role, you will support both the Sales and Operations teams, acting as the vital link between our customers, sales representatives, and internal departments. Your ability to build strong relationships, manage processes efficiently, and solve problems with a customer-first mindset will be essential to success in this role.

Key Responsibilities

• Provide outstanding customer service via phone, email, and digital platforms.
• Handle product/billing enquiries and efficiently manage complaints and follow-ups.
• Build strong relationships with customers and internal teams to drive sales support outcomes.
• Assist in the promotion of products through offers and cross-selling opportunities.
• Collaborate with internal departments including Sales, Merchandising, Product, and Operations.
• Support online ordering platform (PRONTO), including order templates and campaigns.
• Maintain accurate records and administration related to customer experience and sales.

What You'll Bring

• 2+ years’ experience in a customer service or sales support role (retail or B2B preferred).
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills and experience with CRM or ERP systems (Pronto a bonus).
• High attention to detail, great organisation, and a proactive, team-focused attitude.
• Ability to prioritise tasks, manage time efficiently, and adapt in a fast-paced environment.
• A natural problem solver with a “customer-first” mindset.

Why Join Us?

• Full-time position
• Opportunities to grow and develop your career
• A collaborative and customer-focused workplace culture
• Exposure to Australia’s leading home, garden, and hardware brands

Location: Dandenong, Victoria, Australia

Employment type: Full-time

Seniority level: Entry level