Customer Service Representative - Rowville

GPC Asia Pacific; Melbourne; On-site; AUD 67,000 - 74,306; Full time

Benefits offered by this job

Attractive product discounts

Ongoing training and career development

Paid volunteer leave

Job summary

GPC Asia Pacific is seeking a Customer Service Representative in Rowville. This full-time entry-level role involves supporting internal teams through phone and email inquiries. The position requires strong customer focus, computer skills, and problem-solving abilities. Join a progressive global company offering ongoing training and attractive benefits.

Qualifications

• Ability to navigate between screens & systems quickly.
• Availability - Monday to Friday.

Responsibilities

• Inbound phone based enquiries.
• Email based enquiries.
• General administration support.
• Customer service.
• Complaints resolution.

Skills

Exceptional customer focus

Strong computer skills

Solutions focus

Positive attitude

Team spirit

Job description

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• Supporting a dynamic internal team with retail related enquiries
• Entry level role with lots of support & training
• State of the art office with on site parking & top $$$
  
  

• Supporting a dynamic internal team with retail related enquiries
• Entry level role with lots of support & training
• State of the art office with on site parking & top $$$
  
  

Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville Mon-Fri.

Due to growth and internal promotion we’re excited to invite you to apply for this Customer Service role (no sales involved). We title this role "Customer Service Representative", with the position being based in Rowville.

We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. This is a full-time position that will work Monday to Friday each week, with a 5.30pm finish time.

Incoming enquiries can relate to all aspects of retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives. With no two days the same, this is the perfect role for anyone looking to kickstart a career in an office bound role.

Duties

• Inbound phone based enquiries
• Email based enquiries
• General administration support
• Customer service
• Problem solving
• Complaints resolution
  
  

To Be Successful You Will Have

• Exceptional customer focus
• Strong computer skills
• Ability to navigate between screens & systems quickly
• Solutions focus
• A positive attitude and a true team spirit
• Availability - Monday to Friday
  
  

Some of the reasons we love working at GPC & Repco:

• Attractive product discounts across all GPC Asia Pacific businesses: Repco, NAPA, AMX, McLeod's Accessories, and more
• An inclusive team environment; our team are important members of GPC
• The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket
• Ongoing training and career development; we genuinely care about supporting you to reach your full potential
• Discounts internally and with external partners including health providers
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation
  
  

About Us

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Thank you for your interest in becoming part of GPC Asia Pacific.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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