Customer Service Representative Equipment Financing (9mth contract)

Kubota; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Tech equipment provided

Novated leasing option

Superannuation up to 15%

CSR activity participation

Job summary

Kubota Australia Finance (KAF) seeks a Customer Service Representative to support the financing process for equipment. Your role includes processing loan applications, preparing quotations, and handling customer inquiries.

In this nine-month contract, you will ensure policy compliance, contribute to high service levels, and collaborate with the credit assessment and settlement teams to deliver timely outcomes.

Qualifications

• Experience in customer service within consumer/commercial financing operations.
• Demonstrate an excellent understanding of lending processes.
• Strong knowledge of Australian and NZ regulatory requirements (AML/CTF, Privacy, National Credit Code).
• Ability to develop productive relationships with customers and stakeholders.

Responsibilities

• Process and examine loan applications for accuracy and policy compliance.
• Prepare finance quotations according to program parameters.
• Act as first point of contact for customers/dealers regarding enquiries or quotations.
• Manage KAF Customer Service email box and triage inquiries.
• Ensure compliance with Kubota policies and procedures and report on activities.

Skills

Customer service

Lending processes

Regulatory compliance

Communication

Attention to detail

Relationship building

Education

Secondary education

Job description

Customer Service Representative Equipment Financing (9mth contract)

Kubota Australia and New Zealand distribute high quality agricultural, construction and power machinery and equipment supported by commercial and consumer financing. As Customer Service Representative for Kubota Australia Finance (KAF) you will support the incentivisation of sales through financing by completing activities associated with processing equipment finance applications.

We presently have on offer a nine month maximum term contract opportunity.

Your main accountabilities would include.

• Proactively manage daily business activities and compliance by operating within policy, procedure, set guidelines and governance frameworks
• Manage KAF Customer Service email box ensuring triage, management and completion of enquiries
• Process and examine loan application to ensure accuracy of information and compliance to policy and procedure
• Prepare finance quotations according to finance program parameters
• Achieve agreed service level standards and objectives relevant to work outputs
• Undertake deal follow-up and management and record in relevant system/s
• Accuracy of application activities is within agreed tolerances as measured by quality check and rework from credit assessment and settlement team
• Act as first point of contact for customers/dealers in relation to application/quotation enquiry
• Identify and mitigate against identified risk and issues, including effectively handling, escalating and following up customer queries, issues and complaints
• Ensure behavioral, ethical and procedural compliance with the Kubota's policies and procedures
• Report on Compliance activities to appropriate authority/s (as required)
• Undertake a broad range of general administrative duties

Requirements

To be successful in the position you must be an Australian citizen/ resident or already possess a visa that allows unrestricted right to work and reside in Australia for a period of at least 28 days beyond the contract period. Your profile would likely include:

• Secondary education (at a minimum)
• Experience in a similar position undertaking customer service duties for consumer/ commercial financing operations
• Demonstrate an excellent applied understanding of lending processes
• Strong knowledge and understanding of Australian and New Zealand legislative and regulatory requirements. including but not limited to; AML/CTF Act, Privacy Act, and National Credit Code
• Ability to develop and maintain positive and productive professional relationships, including with customers
• Highly developed organisational skills evidenced by a track history of meeting agreed deadlines and standards through effective coordination of workflow and prioritisation of work
• Strong attention to detail and focus on accuracy/ quality
• Well developed interpersonal skills and proven communication (verbal and written) and negotiation skills
• Well developed conceptual and problem-solving capability
• Customer centric approach
• Proven ability to monitor and ensure compliance with relevant regulatory requirements
• Demonstrated ability to work in a dynamic, fast paced and busy team environment

Work with great people in a globally recognised, stable brand with a focus on ongoing business growth and sustainability.

Benefits include:

• Required tech equipment
• Salary sacrifice option for novated leasing motor vehicle/s and product discounts via Flare Benefits and in-house product purchase discount
• Option to attain up to 15% superannuation
• Opportunity to participate in Corporate Social Responsibility activity