Customer Service Representative - Call Center

MONEYME; Newcastle City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus leave

Parental leave

Private health insurance discount

Team events

Wellbeing initiatives

Job summary

MONEYME is seeking a customer service oriented individual to support external partners such as Finance Brokers and Automotive Dealers. You will handle calls, emails, and queries about credit policy, update on client applications, and help improve partner satisfaction.

Ideal candidates have excellent communication, autonomous work style, and a collaborative approach to drive channel growth and improve customer experience.

Qualifications

• Passion to provide outstanding customer service.
• Outstanding communication skills - both written and verbal.
• Ability to work autonomously, own and complete tasks.
• Have a positive, inclusive and collaborative approach to work.
• Ability to go above and beyond to help MONEYME clients and customers.
• Have the confidence to challenge and strive for continual improvement.
• Be a relationship builder with the ability to initiate and drive conversations.
• Strong time management and organisational skills.

Responsibilities

• Liaise between broker/dealer partners and credit/underwriting team to increase loan approvals.
• Answer calls, messages, and emails regarding our credit policy.
• Provide information on the status of clients' applications and deliver excellent service.
• On the front line to support external partners and grow the channel without acting as a salesperson.

Skills

Customer service

Communication

Autonomy

Collaboration

Go above and beyond

Continuous improvement

Relationship building

Time management

Job description

About MONEYME

We're not a bank. And we're definitely not trying to act like one.

About MONEYME

We're not a bank. And we're definitely not trying to act like one.

MONEYME is a founder-led, ASX-listed digital lender and Certified B Corp on a mission to reinvent credit for modern Australians. Through smart technology, fast decisions, and a seamless customer experience, we're changing how Australians borrow.

From personal loans, car loans, debt consolidation, to credit cards and free credit score tools, we build financial products people actually want.

We move fast. We think big. And growth sits at the centre of everything we do.

About the role:

You will be responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. This position is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience.

You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.

What we are looking for:

The role requires a combination of strong communication skills, proactive behaviour, and the ability to manage complex situations efficiently. The ideal candidate will possess a blend of interpersonal, analytical, and organizational abilities to excel in this dynamic environment.

We are happy to train you if you don't have experience in a call center environment. Candidates from hospitality, retail or other customer service backgrounds are welcome to apply.

To be successful in this role you must have the following:

• Passion to provide outstanding customer service.
• Outstanding communication skills - Both written and verbal.
• Ability to work autonomously, own and complete tasks.
• Have a positive, inclusive and collaborative approach to work.
• Ability to go above and beyond to help MONEYME clients and customers.
• Have the confidence to challenge and strive for continual improvement.
• Be a relationship builder with the ability to initiate and drive conversations.
• Strong time management and organisational skills.

At MoneyMe, we value:

• Strong teamwork skills, with the ability to collaborate within and across teams and functions.
• Ability to think creatively and problem solve when faced with new challenges.
• Ability to work independently & self-motivated.
• Strong time management skills with the ability to deliver quality work in an efficient manner.
• Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

What’s in it for you:

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

Some of our perks and benefits we offer to our employees are:

• Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees.
• 3 days paid community service and volunteering leave per year.
• 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer.
• Quarterly champion awards and reward trips.
• Novated lease options.
• Corporate private health insurance discount.
• Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
• Team social events, massages in the office, free coffee and much more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.