Customer Service Representative - Business Banking

Commonwealth Bank Of Australia; New South Wales; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Australia seeks a Business Banking Associate to provide exceptional support to business customers. This full-time role involves assisting with transactional enquiries and delivering solutions to ensure smooth operations. Strong customer service skills are essential, and no prior banking experience is necessary as full training is provided. After an initial six months in-office, you will transition to a balanced hybrid working model. Opportunities for career development and a commitment to customer service are key aspects of this position.

Qualifications

• No banking or finance experience required; full training provided.
• Ability to learn quickly and multitask effectively.

Responsibilities

• Provide premium technical and customer service support over the phone.
• Assist with transactional enquiries and business banking needs.
• Deliver fast, accurate solutions for customers.

Skills

Strong customer service experience

Resilient, positive attitude

Clear communication skills

Interest in banking/finance

Job description

Do Work That Matters

At CommBank, we support Australian businesses every day. Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service. As a Business Banking Associate, you’ll be part of a team that makes a real difference to business customers across the country.

See Yourself in Our Team

You’ll join a supportive, customer-focused team and be the first point of contact for our business banking customers. Every interaction you handle helps keep Australian businesses moving.

In this role, you will:

• Provide premium technical and customer service support over the phone
• Assist with transactional enquiries, account updates and business banking needs
• Deliver fast, accurate solutions that support our customers’ day-to-day operations

What You’ll Bring

• Strong customer service experience (essential)
• A resilient, positive attitude in a fast-paced environment
• Confidence using multiple systems and technologies
• Clear communication skills and a genuine desire to help
• Interest in banking / finance (desirable)

Ability to learn quickly and multitask effectively

No banking or finance experience required — we provide full training to set you up for success.

Roster & Training

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

7:00am–10:00pm, Monday–Sunday

You will need to be available to work weekends on a regular basis (every 3–6 weeks).

Full‑time role (38 hours per week).

In-office mandatory training, Monday–Friday, 9am–5pm

Hybrid working

First 6 months in‑office to set you up for success, then enjoy a balanced 50% work‑from‑home / 50% in‑office model.

Start Date : Mon 16th Feb

Please note : this role is not compatible with face‑to‑face university timetables.

Career Growth & Why This Role Matters

Strong development pathways supported by the BBS Academy, which trains 100+ new team members annually.

Opportunities to become cross‑skilled across other areas such as CommBiz, Merchant Enquiries and Corporate Cards.

Clear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider Group.

Make real customer impact during crucial business moments.

Work with modern systems in a supportive, inclusive team.

Build highly transferable technical, service and problem‑solving skills.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date : 10 / 01 / 2026