Customer Service Representative

Aristocrat Gaming; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedule (3 days in office

Greystanes office access

Competitive compensation and benefits

Job summary

Aristocrat Gaming is seeking a Customer Support Representative to respond to calls and emails from our service line and to create and allocate service jobs to Service Technicians nationwide. You will update Salesforce and monitor field service jobs while providing key metric reports to customers.

You will work a hybrid schedule with 3 days in the Greystanes office and 2 days from home, and you should bring strong customer service experience and a collaborative mindset to a fast-paced team.

Qualifications

• Experience in a customer service role.
• Call centre experience will be highly regarded.
• Ability to build strong relationships with stakeholders.
• Good understanding of Microsoft Office suite.
• Experience using Salesforce would be highly regarded but not a must.
• Ability to think on your feet and learn quickly.
• Team player in a collaborative fast-paced environment.

Responsibilities

• Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently.
• Create and allocate all service jobs through Salesforce to the relevant field technician.
• Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured.
• Reporting and monitoring of service calls, open call reports, and contract reports.
• Update customer database to maintain accurate information.
• Follow up and report job status to the customer as required.
• Monitor field service jobs in Salesforce and provide Key Metric reports.

Skills

Customer service experience

Call centre experience

Stakeholder relationships

Microsoft Office

Team player

Quick learner

Tools

Salesforce

Job description

As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.

What You'll Do

You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.

Specifically, you will:

• Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
• Create and allocate all service jobs through Salesforce to the relevant field technician
• Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
• Reporting and monitoring of service calls, open call reports, and contract reports
• Update customer database to maintain accurate information
• Follow up and report job status to the customer as required

We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.

What We're Looking For

• Experience in a customer service role
• Call centre experience will be highly regarded
• An ability to build strong relationships with stakeholders
• A good understanding of Microsoft Office suite
• Experience using Salesforce would be highly regarded but not a must
• The ability to think on your feet and learn quickly
• You are a team player and love to work in a collaborative fast-paced environment

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.