Customer Service Representative

George Weston Foods Limited; Sydney; Hybrid; AUD 32,000 - 40,000; Part time

Job summary

George Weston Foods Limited’s Tip Top brand is seeking a National Customer Service Representative for a Christmas casual, 16-week contract at Chullora Bakery. You’ll handle orders, respond to inquiries across channels, and ensure data accuracy in our CRM.

Hybrid work follows training, with collaboration across Sales and Supply Chain to deliver timely updates and solutions. Ideal candidates bring strong verbal and written communication, a genuine customer-service mindset, and the ability to

Qualifications

• Clear verbal and written communication skills; professional and empathetic.
• Ability to solve problems and respond to inquiries quickly.
• Strong organisational and multitasking abilities in a fast-paced environment.

Responsibilities

• Process and manage customer orders accurately.
• Respond to customer enquiries via phone, email, and digital channels.
• Maintain accurate customer data in CRM systems (e.g. Salesforce).
• Collaborate with Sales and Supply Chain to provide timely updates and solutions.
• Support onboarding of new customers through the onboarding process.

Skills

Verbal communication

Written communication

Problem solving

Organisation

Multitasking

Customer service focus

Job description

Customer Service CHRISTMAS CASUAL 16-week Contract

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Join Tip Top – Australia’s Favourite Bakery Brand!

• Location:Chullora Bakery (hybrid after completion of training)
• Type:Christmas Casual: November 2026 – February 2027 (specific dates will be confirmed)

AtTip Top, we don’t just bake bread—we create moments of goodness every day. As part of George Weston Foods, we’re home to some of Australia and New Zealand’s most loved brands like Tip Top®, Abbott’s Bakery®, Golden® and Bürgen®.

We’re looking for a National Customer Service Representative who is passionate about delivering outstanding customer experiences and making a real difference during one of our busiest times of the year. If you enjoy solving problems, building strong relationships, and working in a fast-paced environment, we’d love to hear from you.

What You’ll Do

• Order Management – accurately process and manage customer orders
• Case Management - Respond to customer enquiries via phone, email, and digital channels in a professional, timely, and customer-focused manner
• Data Integrity - maintain accurate customer information in CRM systems (e.g. Salesforce)
• Cross-Functional Collaboration - work closely with Sales and Supply Chain teams to investigate enquiries and provide timely customer updates and solutions
• Customer Onboarding – support new customers through the onboarding process, ensuring a smooth transition through to their first order

What You’ll Bring

• Strong verbal and written communication Skills, with the ability to communicate clearly, professionally and empathetically
• A genuine passion for helping people and delivering exceptional customer experiences
• Excellent problem-solving, organisational, and multitasking abilities.
• Confidence navigating multiple systems and priorities in a fast-paced environment.
• A collaborative, team-first mindset with a desire to continuously learn and improve.

Why Join Tip Top?

• Work with some of Australia's most iconic and trusted brands.
• Be part of a purpose-driven organisation where safety is a core value.
• Enjoy a flexible hybrid working model following successful completion of training.
• Join a collaborative, supportive, and high-performing team.
• Contribute to a culture that values innovation, continuous improvement, and customer excellence.

During the recruitment process you may be required to complete pre-employment screening which can consist of a medical (includes drug & alcohol testing) and a criminal record check.

At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.