Customer Service Representative

Bapcor; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Discounts across Bapcor products

Work/life balance policies

Paid birthday leave

Novated leasing

Diverse career opportunities

Job summary

Burson Auto Parts in Preston is seeking an Automotive Customer Service Representative for a full-time, office-based role. Automotive industry experience and a passion for cars will help you assist customers in finding the right solutions.

You will provide inbound sales support, handle product enquiries, and use automotive knowledge to identify the right parts through our extensive parts portals, delivering accurate advice and processing sales via POS systems.

Qualifications

• Automotive industry experience and knowledge of automotive parts.
• Proven customer service experience; call centre not required.
• Strong computer skills to navigate multiple systems.
• Ability to upsell and cross-sell products.

Responsibilities

• Resolve enquiries, identify cost-effective solutions, and refer complex issues where required.
• Accurately record customer interactions, complaints, and actions taken.
• Follow up on customer issues and escalated recurring concerns to the appropriate teams.
• Maintain strong automotive product and service knowledge to effectively support customers.
• Identify opportunities to upsell and cross-sell products and services.

Skills

Automotive industry experience

Automotive knowledge

Customer service

Account management

KPI achievement

Computer skills

Tools

Point-of-sale systems

Parts portals

Job description

Automotive Customer Service Representative

• Full-time

Burson Auto Parts is Australia’s preferred Automotive Trade Supplier of Parts, Tools, Accessories & Workshop Equipment.

Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.

We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn

We're seeking an enthusiastic Automotive Customer Service Representative to join our team in Preston in a full-time, office-based role. If you have Automotive Industry Experience, a passion for cars, and enjoy helping customers find the right solutions, this is a great opportunity to join a fast-paced and customer-focused environment.

As the key link between the business and its customers, you'll provide inbound sales support, assist with product enquiries, and use your automotive knowledge to identify the right parts through our extensive parts portals, deliver accurate advice and solutions, and efficiently process sales through our point-of-sale systems.

This role combines customer service and sales, requiring you to build strong customer relationships, identify opportunities for upselling and cross-selling, and support sales campaigns. Success in this role requires excellent communication skills, a customer-focused approach, and a solid understanding of automotive products, parts, or workshop operations.

Key Responsibilities:

• Resolve enquiries, identify cost-effective solutions, and refer complex issues where required.
• Accurately record customer interactions, complaints, and actions taken.
• Follow up on customer issues and escalated recurring concerns to the appropriate teams.
• Maintain strong automotive product and service knowledge to effectively support customers.
• Identify opportunities to upsell and cross-sell products and services.
  • Strong knowledge of Automotive Parts is essential for this role.
  • Proven experience in Customer Service, account management and achieving KPI’s.
  • Strong computer skills to confidently navigate multiple systems and platforms, while accurately capturing customer feedback.
  • Strong ability to build customer relationships and drive repeat business.
  • Experience in automotive parts, trade sales, customer service, or a similar industry is essential.
  • Customer service experience essential; call centre experience not required

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail]