Customer Service Receptionist

Kingswim; Canberra; On-site; AUD 38,000 - 53,000; Part time

Benefits offered by this job

Flexible shifts

YMCA gym access

Fitness Industry Award rates

Job summary

Kingswim Deakin in Canberra is seeking a friendly, engaging receptionist who delivers outstanding customer service to families and swimmers. You will be the first point of contact, handling inquiries, checking in families, and supporting the reception team with bookings and administrative tasks.

This casual, on-site role offers flexible afternoon shifts and weekend mornings, a $33.05 hourly rate under the Fitness Industry Award, and opportunities for leadership development within a vibrant

Qualifications

• Casual role with regular shifts.
• Excellent customer service and communication skills.
• Ability to learn and use our internal database system.
• Friendly, proactive team player.

Responsibilities

• Greet families and swimmers at reception.
• Answer queries and direct calls.
• Process registrations, bookings and payments.
• Support the reception team with administrative tasks.

Skills

Customer service

Data entry

Computer literacy

Internal database system training

Tools

Internal database system

Job description

• On-the-job training and skill development in a established and rapidly growing business
• Balance your lifestyle with a vibrant and supportive team of people who care about you
• Free access to YMCA gyms and pools across Victoria!
• So much more than a job – make a long-lasting impact on children, families, and the community
• Develop valuable leadership skills – lay the foundations of your career

The opportunity

Would you like a fun, flexible and impactful administrative role with a great team supporting you? Do you have a passion for making a real difference in young people’s lives? An exciting opportunity has presented itself at Kingswim Deakin. We are seeking an engaging, friendly, and enthusiastic customer-focused receptionist. Our reception team play a vital part of ongoing communication and customer service to all our families.

Kingswim Deakin has an enjoyable and vibrant work environment best suited to an initiative driven person with a passion for the safety, wellbeing and education of children.

This is a casual role, with an hourly rate of $33.05 per hour, and regular work patterns.

About you

You’re fun and energetic with outstanding customer service and communication skills and a genuine interest in helping our swimmers and their families. You also enjoy being part of a friendly team that’s dedicated to building a thriving community! You will have excellent computer and data entry skills, and a willingness to learn our internal database system with guidance and training.

In return, Kingswim offers you flexible shifts, leadership development opportunities, a supportive environment, and Fitness Industry Award rates.

Availability requirements:

• You’ll be flexible to work an ongoing roster consisting of afternoons during the week and one weekend morning
• Further details surrounding rostering and availability can be discussed with shortlisted applicants

Commitment to Child and Young People Safety

YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.

Kingswim and the YMCA

Kingswim is a brand of the trusted not-for-profit YMCA. Our Swim Teachers teach more than 25,000 kids each week to be competent and safe in and around the water. Employing over 700 staff, Kingswim operates 16 Learn to Swim Centres across Melbourne, Canberra and Sydney.

Are you ready to make a splash with us?

Kingswim is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Kingswim are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.