Customer Service & Order Support Specialist - Full-Time

PFD Internal Careers; Victoria; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Staff discounts on purchases

Discounted accommodation

Health insurance

Banking benefits

Job summary

PFD Food Services is seeking a Customer Service Representative to be the first point of contact for customers, handling orders, inquiries and issues with a professional, customer-centric approach.

You will process orders via multiple channels, communicate stock availability, and promote the extensive product range while maintaining accurate customer records in a fast-paced environment.

Qualifications

• A professional phone manner and the ability to build lasting customer relationships.
• Exceptional time management and organisational skills.
• A problem-solving mindset with attention to detail.
• Confident in selling and negotiating with customers.
• Clear understanding of the full service cycle from order to delivery.
• Team-first attitude with flexibility to assist where needed.

Responsibilities

• Receive and manage a high volume of inbound customer calls.
• Accurately process orders received via phone, email, fax, and online channels.
• Make outbound calls to follow up with customers, confirm orders, and share product updates.
• Communicate with customers about stock availability and suggest suitable alternatives.
• Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
• Promote PFD’s extensive product range during customer interactions.
• Create and update customer records and assist in setting up new accounts.
• Generate custom pantry/order sheets using customer order history.
• Support other departments with administrative or operational tasks as required.
• Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

Skills

Professional phone manner

Time management

Problem solving

Selling/negotiating

Order-to-delivery understanding

Team player

Job description

PFD Food Services is seeking a Customer Service Representative to be the first point of contact for customers, handling orders, inquiries and issues with a professional, customer-centric approach.

You will process orders via multiple channels, communicate stock availability, and promote the extensive product range while maintaining accurate customer records in a fast-paced environment.