Customer Service - Opsm

Opsm; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Product allowance

Family & Friends discounts up to 50%

Discounts on Oakley/Ray-Ban etc.

Volunteer leave with OneSight

Career progression opportunities

Online learning through Leonardo

Job summary

OPSM is seeking a Retail Associate at Chirnside Park to deliver exceptional customer experiences with luxury eyewear and cutting-edge tech products. No optical experience required as World Class training is provided and you'll help customers style and personalize frames from premium brands.

Join Australia’s leading eyewear retailer and enjoy generous store benefits, career progression, and a collaborative team culture while supporting customers through a dynamic sales process.

Qualifications

• Retail, sales or customer service experience.
• Excellent communication and people skills.
• Motivated with a drive to achieve targets.
• Thrives in fast-paced environment.
• Genuine passion for technology, innovation and learning.

Responsibilities

• Meeting and greeting customers and providing an exceptional customer experience.
• Processing specialised orders for our customers.
• Driving sales through providing customers with informative knowledge on our luxury and cutting-edge products.
• Contributing to a positive and fun team culture.

Skills

Retail experience

Customer service

Sales targets

Communication

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

See yourself at OPSM - become part of our family and help us make a real change in people's lives!

We are currently looking for a Retail Associate to join our Chirnside Park team.

No optical experience is required – we provide world class training to ensure you feel supported and confident providing our customers with an exceptional experience.

At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years.

Join us in guiding our customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more – including cutting-edge wearable technology such as Ray-Ban and Oakley Meta smart eyewear and Nuance Audio glasses.

You will also be joining Australia’s Retail Employer of the Year 2025 recognising the best of our industry and a testament to our incredible culture and development opportunities.

Why us?

• Generous yearly $1,500 product allowance ($600 for casuals) and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Hands-on exposure to innovative smart eyewear technology, including Ray-Ban Meta and Oakley Meta, and Nuance Audio glasses
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
• Clear career pathways for your role, with national and global progression opportunities
• A world of personal and professional learning through Leonardo, our online platform, with opportunity for Retail certifications to strengthen your knowledge and capability.

Your responsibilities

• Meeting and greeting customers and providing an exceptional customer experience.
• Processing specialised orders for our customers
• Driving sales through providing customers with informative knowledge on our luxury and cutting-edge products
• Contributing to a positive and fun team culture

About you

• Previous retail, sales or customer service experience
• Excellent communication and people skills
• Motivated with a drive to achieve targets.
• Thrives in an exciting, fast-paced environment.
• A genuine passion for technology, innovation and learning

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in OPSM*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.