Customer Service Officer - Merimbula

Ampol; Merimbula; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive training and support

Career growth opportunities

Flexible rosters

Autonomy in role

Job summary

A leading convenience retailer in Merimbula, NSW, is seeking a Retail Team Member to deliver exceptional customer service and support daily operations. The ideal candidate will possess strong communication skills and flexibility to work a 7-day roster, including nights and weekends. This role offers comprehensive training, career growth opportunities, and a supportive work environment that values diversity. Join our team to make life easier for our customers while ensuring a pleasant experience.

Qualifications

• Previous retail or customer service experience preferred.
• Ability to operate POS and handle cash accurately.
• Strong communication and teamwork skills.
• Flexibility to work across a 7-day roster, including nights and weekends.

Responsibilities

• Deliver exceptional customer service and exceed expectations.
• Support the Store Manager with daily operations.
• Work effectively as part of a team.
• Maintain high standards of safety and accuracy.
• Be flexible with availability, including weekends and overnight shifts.

Skills

Customer service excellence

Teamwork

Communication

Flexibility

Teamwork

Flexibility

Job description

Location: Ampol Merimbula, New South Wales, Australia

Job Title

Retail Team Member

Overview

As one of Australia’s leading convenience retailers, Ampol is all about making life easier for our customers. Whether they’re fuelling up, grabbing essentials, or just stopping by, we ensure their experience is smooth and pleasant with a friendly smile and a warm greeting.

Responsibilities

• Deliver Exceptional Customer Service: Put customers first and exceed their expectations.
• Support the Store Manager with daily operations.
• Work effectively as part of a team.
• Maintain high standards of safety and accuracy.
• Be flexible with availability, including weekends and overnight shifts.

What We Offer

• Comprehensive training and support.
• Autonomy and ownership in your role.
• Flexible rosters accommodating work‑life balance.
• Career growth opportunities within Australia’s largest retail networks.

Qualifications

• Previous retail or customer service experience preferred.
• Ability to operate POS and handle cash accurately.
• Strong communication and teamwork skills.
• Flexibility to work across a 7‑day roster, including nights and weekends.

Diversity & Inclusion

Diversity and inclusion are core to our culture. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander communities and those of diverse sexualities and gender identities (including transgender individuals).

Equal Opportunity Statement

We are an equal‑opportunity workplace. We celebrate what makes you unique and highly encourage Aboriginal and Torres Strait Islander peoples to apply. We welcome applications from all ages, cultural backgrounds, and diverse sexualities and genders.

Pay Rates

To review our current pay rates for all retail-related Team Member roles, please visit Fair Work at https://awards.fairwork.gov.au/MA000089.html and view section 16 of the Vehicle Repair, Services and Retail Award 2020.