Customer Service Officer - Casual

Sedgwick; Wollongong City Council; Hybrid; AUD 60,000 - 80,000; Part time

Job summary

A prominent claims management company in Wollongong is looking for a Casual Customer Service Officer. This role is integral in assisting customers through the insurance claims process. Applicants should be resilient and empathetic, possess strong communication skills, and be motivated to help clients. The company offers flexible hybrid working arrangements and opportunities for professional development.

Benefits

Flexible hours

Paid initial training

Professional development

Career pathways

Employee Resource Groups

Qualifications

• Ability to support customers in stressful situations with patience and professionalism.
• Enjoy working in a fast-paced environment.
• Exceptional communication and organisational skills.

Responsibilities

• Respond promptly to customer insurance enquiries via phone and email.
• Coordinate triage efforts as calls are received.
• Obtain and process key information relating to customer enquiries.
• Maintain a high level of customer service with all internal and external stakeholders.

Skills

Self-motivated

Customer-centric

Empathetic

Resilient

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Officer - Casual

Casual Role – Customer Support (Wollongong Metro Office)

Flexible shifts | Monday to Sunday | Hybrid working model

Are you resilient, empathetic, and motivated to help people and families in their time of need? Join Sedgwick in a casual role where Caring Counts at the heart of everything we do.

About the Role

You will play a critical role in supporting customers during challenging times as they lodge insurance claims. Working collaboratively with your Sedgwick colleagues, you’ll keep the customer and client at the centre of everything you do while achieving timely outcomes.

Shift Patterns:

• Morning: 7:00 AM – 12:00 PM
• Afternoon: 12:00 PM – 5:00 PM
• Evening: 5:00 PM – 11:00 PM

Operations run Monday to Sunday, offering flexible casual positions to suit your lifestyle.

Key Accountabilities

• Respond promptly to customer insurance enquiries via phone and email
• Coordinate triage efforts as calls are received
• Obtain and process key information relating to customer enquiries
• Maintain a high level of customer service with all internal and external stakeholders

About You

• Self-motivated, driven, and customer-centric
• Caring, empathetic, and resilient
• Able to support customers in stressful situations with patience and professionalism
• Enjoy working in a fast-paced environment
• Exceptional communication and organisational skills
• Basic Microsoft Office skills

What We Offer

• Flexible hours and hybrid working arrangement
• Paid initial training in our Wollongong metro office
• Professional development through Sedgwick Australia University
• +0.5% on top of Superannuation Guarantee
• Domestic and international career pathways
• Employee Resource Groups

Recruitment Process

• Work rights and police checks
• Online interviews via HireVue
• If you require any special accommodations, please let us know during your application

Interested? Click APPLY and upload an up-to-date copy

Sedgwick supports a hybrid working model and initial training days will be paid and will be facilitated in our metro Wollongong office.

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!

Some of theBenefits of working with us are:

• Hybrid working arrangement.
• Professional Development through Sedgwick Australia University
• +0.5 % on top of Superannuation Guarantee
• Domestic and International Career Pathways
• Employee Resource Groups

Sedgwickis an Equal Opportunity Employer.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.