Customer Service Officer

Toowoomba Grammar School; Toowoomba Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Toowoomba Grammar School is seeking a friendly, organized Customer Service Officer to join the Senior School team. This part-time role provides welcoming front-line service, attendance/records support, reception and visitor management, and admin for School events.

The position is term-time, 7.6 hours per week, with potential additional hours during staff leave. Applicants should be proficient with Microsoft 365 and capable of handling multiple priorities with professionalism.

Qualifications

• Delivering high-quality customer service to students, families, staff and visitors.
• Communicating confidently and professionally, both verbally and in writing.
• Providing accurate, efficient, and highly organized administrative support in a busy environment.
• Managing competing priorities, multiple tasks and deadlines with attention to detail.
• Proficient in Microsoft 365 apps (including OneNote, Teams) and able to learn new school software quickly.
• Handling sensitive information with discretion and confidentiality.
• Working independently while collaborating effectively as part of a team.

Responsibilities

• Provide friendly, professional front-line customer service for students, families, staff and visitors.
• Support attendance and student records, reception and visitor management, internal communications, travel and vehicle coordination.
• Administer School events and activities with accuracy and organization.
• Support school administrators with general administrative duties as required.
• Ensure confidentiality and secure handling of sensitive information.
• Collaborate with the Student Services team to ensure smooth daily operations.

Skills

Customer service

Relationship building

Communication skills

Administrative support

Time management

Microsoft 365

Discretion/confidentiality

Tools

Microsoft 365

OneNote

Microsoft Teams

Job description

Toowoomba Grammar School is looking for a friendly, organisedand service-focused Customer Service Officer to join our SeniorSchool team. This diverse role is central to the smooth operationof Student Services, providing reception and administrative supportwhile assisting students, staff, families and visitors throughoutthe School day.

Toowoomba Grammar School was founded in 1875 and is a memberschool of the Great Public Schools Association of Queensland(GPS). It is an independent non-denominational day andboarding school for boys with a total enrolment of 1,100 fromPreparatory to Year 12. There are approximately 300 boardersin the School coming predominantly from throughout Queensland,Northern New South Wales and the Northern Territory. TheSchool’s campus covers 20.5 hectares and is located one kilometrefrom the centre of Toowoomba.

It is our vision that our boys will graduate from TGS with theskills to be independent, well-balanced, and successful inlife. That they are boys of good character who respond wellto challenges and achieve life-long wellbeing.

About the Position

As a key point of contact for students, families, staff andvisitors, the role provides professional and welcoming front-lineservice while supporting student attendance and records, receptionand visitor management, internal communications, travel and vehiclecoordination, and the administration of School events andactivities.

This varied and fast-paced position is well suited to anorganised, proactive and service-focused professional who enjoysworking with people, can confidently manage competing prioritiesand takes pride in providing accurate, efficient and responsiveadministrative support.

This is a part-time, term-time position working one day (7.6hours) per week, on a day mutually agreed. The role also offers theopportunity to work additional hours throughout the year to providecoverage during periods of staff leave.

Selection Criteria:

You will be able to demonstrate your ability and commitmentto:

• Delivering high-quality customer service and buildingpositive relationships with students, parents, staff and otherstakeholders.
• Communicating confidently, professionally and effectively,both verbally and in writing.
• Providing accurate, efficient and highly organisedadministrative support in a busy environment.
• Managing competing priorities, multiple tasks and deadlineswith a high level of attention to detail.
• Using Microsoft 365, OneNote, Microsoft Teams and otherdigital applications confidently, with the ability to quicklylearn new systems and School software.
• Managing sensitive information with discretion,professionalism and a high degree of confidentiality.
• Working independently and proactively, while alsocollaborating positively as part of a team.

For a full Position Description please refer to the attachmentbelow.

Applications close on 18 November 2026.

Enquiries should be directed to the Student ServicesCoordinator, Beau Weedon on 07 4687 2647 or [e-mail]

Student Protection at Toowoomba GrammarSchool

Our school is committed to safeguarding and promoting thewelfare of all the students in our care and expects all applicantsto share this commitment. At TGS, staff are committed toproviding environments where children and young people receive thehighest standard of care, where their rights are supported, andthey can thrive and be fruitful. Staff at TGS understand the ChildSafe Standards and how the school promotes the development of astrong, child-centred culture that prioritise safety, culturalresponsiveness, and wellbeing for all children and youngpeople.

TGS places emphasis on genuine engagement with children andyoung people, create conditions that reduce the likelihood of harmto children and young people, create conditions that increase thelikelihood of identifying harm, and respond to any concerns,disclosures, allegations or suspicions of any person, includingemployees.

Committed to the provision of a safe and supportive living andlearning environment for all students, staff must:

• Understand and adhere to all obligations relating to theprotection of children and young people as outlined in ourpolicies and procedures
• Attend or complete all student protection mandatorytraining annually and any other professional learning events asrequired by the School
• Support and engage with all student protection initiativesand programs across the School.

All School staff, unless otherwise eligible for an exemption,must possess a current Positive Notice or 'Blue Card' issued undertheWorking with Children Check Act 2000(Qld) before commencing employment with the School.Volunteer Blue Cards are required to be transferred to PaidEmployment cards.