Customer Service Officer

Belgravia Health & Leisure Group Pty Ltd; Tanunda; On-site; AUD 50,000 - 60,000; Part time

Job summary

A leading Australian leisure company in Tanunda is hiring Customer Service Officers to provide exceptional service. The role involves handling reception, merchandising, and sales. Candidates should be positive and friendly, with necessary certifications like First Aid and CPR. Previous experience in customer service is a plus. This position offers the chance to positively impact the community and enjoy free facility access. Embrace the opportunity to grow within an entrepreneurial environment.

Benefits

Free facility access

Career development opportunities

Qualifications

• Must demonstrate a positive and energetic work style.
• Familiarity with Point of Sale systems is essential.
• Experience in customer service roles is beneficial.

Responsibilities

• Provide excellent customer service to all customers.
• Handle cash operations and use POS systems effectively.
• Promote membership options and services to clients.

Skills

Positive, friendly, helpful work style

Computer literacy

Experience in the leisure industry

Education

Current First Aid Certificate (Workplace Level 2)

Current CPR Certificate

Police Check

Working with Children Check

Job description

SA, The Rex - Barossa Aquatic Fitness - Tanunda 5352

• Great career paths and development with an entrepreneurial organisation
• Casual positions available - Free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line with our Mission, Vision and Values.

Key areas of responsibility include :

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centre’s services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening / closing of the centre in accordance with security and safety procedures.

Skills & Attributes :

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Must have Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

To submit your application in strict confidence, click the Apply Now button.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us.