Customer Service Manager: Repairs & Call Centre

Harvey Norman; Canberra; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression

Rewards for good performance

Job summary

Harvey Norman Fyshwick is seeking a Customer Service Manager to lead a busy team delivering Great Service, Always! to customers across home and lifestyle products.

In this role you will actively manage repairs & servicing, liaise with service agents, keep the service database up-to-date and run weekly reports. You will also assist with finance paperwork and deliveries, ensuring exceptional customer outcomes.

Qualifications

• Experience in a customer focused, successful retail business.
• Experience working in a high volume administration role.
• Ability to juggle multiple tasks with a flexible, 'can-do' attitude.
• Strong communication and interpersonal skills.
• Familiarity with Australian Consumer Law (desirable).
• Friendly, outgoing, team player with commitment to service.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents & suppliers and keep the service database up-to-date.
• Keep customers updated on the status of repairs and ensure timely completion with outstanding service.
• Assist with admin duties including processing invoices, claims, reconciliations, and finance paperwork.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of stock arrivals and organise delivery as requested by the Proprietor.
• Maintain Health and Safety practices.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Retail administration

Problem solving

Job description

Harvey Norman Fyshwick is seeking a Customer Service Manager to lead a busy team delivering Great Service, Always! to customers across home and lifestyle products.

In this role you will actively manage repairs & servicing, liaise with service agents, keep the service database up-to-date and run weekly reports. You will also assist with finance paperwork and deliveries, ensuring exceptional customer outcomes.