Customer Service Manager

Woolworths Group; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work options

Team benefits & perks

Job summary

Woolworths Group in Australia is seeking a Department Manager to lead a busy department, foster an inclusive team, and deliver a great shopping experience for customers.

Supported by the Store Leadership Pathway, you will develop your leadership skills, roster effectively, ensure safety and compliance, and help your team grow toward store management roles.

Qualifications

• Experience in leading retail teams and delivering great customer experiences.
• Ability to roster and manage a busy department to optimise service levels.
• Strong communication and collaboration with store leadership.

Responsibilities

• Lead end-to-end department operations and a high-performing team.
• Roster team members to deliver timely customer service and reduce queue times.
• Ensure safety, compliance and consistent customer experiences.

Skills

Customer service

Leadership

Roster planning

Communication

Team collaboration

Adaptability

Problem solving

Job description

This role includes a competitive salary package

• Engaging and inclusive team environment where you can be yourself while delivering a consistently good shopping experience for our customers
• Support in your leadership role through the Store Leadership Pathway providing the next chapter to your career in retail
• But wait, there’s more…attractive team benefits & perks with brands you’ll know and love!

About the role

Our Department Manager roles continue to shape your future to an interesting, fulfilling and exciting career at Woolworths Group.

Supported by our Store Leadership Pathway, you will be able to develop your leadership skills and department capabilities to lead your department and continue to build your career.

Department Managers are responsible for end to end leadership of their department, fostering a connected, flexible and high performing team committed to serving our customers and communities.

As a leader who cares, you will play a key role in the day-to-day functions of the department while working closely with the store leadership team and team members to ensure we provide our customers with a great shopping experience and our team with a great place to work.

It's important to us that everyone has the opportunity to reach their full potential and being a Department Manager is the next step for many towards their career in Store Management or Support, for others it's the opportunity to become an expert in your field - the choice is yours!

What you'll do

As a Customer Service Manager at Woolworths Supermarkets your customer service, communication and planning skills will help to effectively roster your team to work together to reduce queue wait time, improve customer pickup experience, manage tobacco inventory and legal compliance.

What you'll bring

• Ability to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank.
• Make safety a top priority for team and customers by ensuring correct processes are followed in store
• A strong desire to lead department operations providing leadership support to your team on a day to day basis
• An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge
• Awareness of your own leadership style and desire to grow into a future leader
• An appreciation of the value to working across stores to enable a positive entire shopping experience for our customers
• A curious mindset to develop your own skills and capabilities to support you to take the next step in your career
• More time for you to conquer your personal life - We understand that flexibility means different things to different people. Let's discuss what flexibility looks like to you & how we might be able to support you.

What you'll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Get ready to level up your skills! Opportunities to grow your career through our Stores Leadership Pathway which provides foundational skills through purposeful exposure, experience and learning
• More time for you to conquer your personal life - We understand that flexibility means different things to different people. Let's discuss what flexibility looks like to you & how we might be able to support you.
• Workplace support which includes 24/7 access to the Sonder App for you and your family
• Paid parental leave for primary caregivers with access to Grace Papers which provides resources on balancing family & work!
• Take time off when you need it - A progressive and competitive leave policy that gives you more space to focus on what truly matters to you
  

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

Discover more opportunities with Woolworths Group

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Supermarkets, Grocery & Petrol Retailing More than 10,000 employees

Woolworths Group is one of Australia and New Zealand’s leading retail groups, supporting well-known brands such as Woolworths, Big W and Countdown. Our great team is focused on creating better experiences together, for our customers, our communities, and for each other.

People are at the heart of everything we do, which is why a job with us is never just a job, it’s a chance to be part of something special, and an opportunity to grow and make a real difference, to the team you join as well as your own career path.

Indeed, it’s our people who have made us one of Australia’s strongest retail groups, by working as one to power innovation and efficiency across our brands

Woolworths Group is one of Australia and New Zealand’s leading retail groups, supporting well-known brands such as Woolworths, Big W and Countdown. Our great team is focused on creating better experiences together, for our customers, our communities, and for each other.

People are at the heart of everything we do, which is why a job with us is never just a job, it’s a chance to be part of something special, and an opportunity to grow and make a real difference, to the team you join as well as your own career path.

Indeed, it’s our people who have made us one of Australia’s strongest retail groups, by working as one to power innovation and efficiency across our brands