Customer Service Coordinator - Duralift

Duralift; City of Melbourne; On-site; AUD 30,000 - 60,000; Full time

Job summary

A national equipment hire partner in Melbourne is seeking a Customer Service Coordinator / Hire Controller. The position involves managing inbound/outbound customer communications, handling sales administration tasks, and preparing reports. Ideal candidates will have at least 3 years of customer service experience, possess strong organizational and communication skills, and thrive in a busy environment. This full-time role offers a competitive salary, training opportunities, and a supportive team culture.

Benefits

Competitive base salary & superannuation

Extensive training & development opportunities

Free onsite parking

Supportive team culture

Qualifications

• Minimum of 3+ years in outbound/inbound customer service.
• Ability to handle busy, customer-focused environments.
• Strong computer skills and excellent attention to detail.

Responsibilities

• Communicate with customers and follow up on inquiries.
• Manage sales administration and database tasks.
• Prepare reports for sales and management teams.
• Support daily operations of the department.
• Maintain and develop customer relationships.

Skills

Customer service experience

Organizational skills

Communication skills

Attention to detail

Teamwork

Time management

Tools

Microsoft Office

CRM software

Job description

Customer Service Coordinator / Hire Controller

Base salary + superannuation

Bayswater North, Full Time, Customer Service

Please Quote Reference Number 14491

• Thrive in a busy, customer-centric environment with lots of variety
• Training provided, strong team culture, and growth opportunities
• Join a leading national equipment hire partner - industry experience ideal

About the business

Duralift is a family business based in the Eastern suburbs servicing the construction and maintenance industries across the country with scissor lifts, boom lifts, forklifts, telehandlers, mast lifts etc. We wouldn't be where we are today without the dedicated members in our team.

About the role :

We're offering a fantastic full-time opportunity for an experienced Customer Service Coordinator / Hire Controller . If you enjoy helping customers, staying organised, and keeping things running smoothly, this could be your next great step.

You'll be busy with a good mix of customer service and admin, including :

• Communicating with customers; inbound / outbound calls to potential customers and following up on leads / enquiries including understanding customers' needs and identifying sales opportunities.
• Taking responsibility for the sales administration tasks. This includes database management, end to end lead management (incl proposals / price lists) and CRM maintenance.
• Preparing regular reports for the sales, hire and management teams.
• Support the Operations Supervisor with the 'day to day' running of the operations department.
• Maintaining, and developing existing and new customer relationships.

Why Join Us?

Our team members enjoy :

• Competitive base salary & superannuation
• Extensive training & development opportunities, including some sales upskilling
• Free onsite parking & coffee
• A supportive, family-oriented team culture

About You :

As an integral member of the team, you'll bring your previous experience in a similar position along with :

• Minimum of 3+ years within an outbound and / or inbound customer service environment.
• The ability to work well in a busy, customer-focused environment
• Strong computer skills - with Microsoft Office and ideally some industry software
• Great attention to detail, strong communication skills and a positive attitude
• Excellent organisational and time management skills
• Hire industry experience is a bonus, but not essential - we'll teach you what you need to know.

How to Apply

If you'd like to take us up on this opportunity, please apply today, making sure that you attach a brief cover letter and your up to date CV outlining your recent experience detailing your suitability for the role.

We look forward to hearing from you!