Customer Service ConsultantOn-Site

Nixil Pty; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Structured training

Permanent role

Office Eight Mile Plains

Clear career path into credit or sales

Job summary

BiiGGA in Brisbane is seeking an entry-level Scenario Analyst to assess broker applications and issue conditional approvals. You will learn credit processes with structured, full training and support.

This is a permanent full-time role based in Eight Mile Plains, offering a clear pathway into credit or sales. Ideal candidates have strong Excel skills, attention to detail, and a willingness to learn in a fast-paced, scaling business.

Qualifications

• Working Excel skills.
• Attention to detail.
• Focus and follow-through in a queue role.
• Confident, professional communication with brokers.
• Willingness to learn credit processes.

Responsibilities

• Assess broker applications against our credit policy using bank data, trading history and turnover.
• Issue conditional approvals within our same day service standard.
• Chase missing information and keep files moving.
• Work in Excel every day, building and checking your own workings.
• Talk to brokers on the phone and by email with clear, straight answers.
• Keep the CRM and scenario register accurate.

Skills

Excel

Attention to detail

Follow-through

Communication with brokers

Willingness to learn

Tools

CRM

Job description

2mo ago , from Nixil Information and Communications Technology Consulting

Level: Entry level. Full training provided.

Must have: Working Excel, strong attention to detail, clear phone and email manner, able to work a daily queue to completion.

Nice to have: Any exposure to finance, or finance study.

In one line: A focused, numerate person who will learn to issue conditional approvals on broker applications.

BiiGGA is an Australian working capital lender and part of the Attvest Group. We fund established Australian businesses from $10,000 to $500,000, same day, direct and through a growing national broker channel.

We are looking for a Scenario Analyst to join our Brisbane office. You will assess applications that come to us from finance brokers and issue conditional approvals. You do not need lending experience. You need good Excel, a careful eye and the willingness to learn credit properly. We will teach you the rest.

What you will do

• Assess broker applications against our credit policy using bank data, trading history and turnover
• Issue conditional approvals within our same day service standard
• Chase missing information and keep files moving
• Work in Excel every day, building and checking your own workings
• Talk to brokers on the phone and by email with clear, straight answers
• Keep the CRM and scenario register accurate

What we are looking for

• Working Excel skills.
• Attention to detail.
• Focus and follow-through. This is a queue role and you will finish the list.
• Confident, professional communication with brokers who fund deals for a living.
• A real appetite to learn.

Recent graduates and career starters are encouraged to apply. Lending experience is a bonus, not a requirement.

What is on offer

• $60,000 to $70,000 TEC including superannuation
• Permanent full time, Monday to Friday 8.30am to 5.00pm, Eight Mile Plains office
• Structured training from people doing it every day
• A visible seat in a scaling business, with a clear pathway into credit or sales
• The stability and pace of a scale-up

Applicants must have full Australian working rights.