Customer Service Agent Canberra

Qantas Group; Canberra; On-site; AUD 30,000 - 60,000; Part time

Job summary

A leading airline company is looking for a dedicated Customer Service Agent based in Canberra. You will deliver exceptional customer service at the airport, assist in boarding and disembarking flights, and manage customer inquiries. Ideal candidates will have recent hospitality or customer service experience and possess strong problem-solving skills. The position offers part-time hours on a rotational shift roster and comes with great employee benefits.

Benefits

Discounted air travel

Flexible leave options

Employee rewards program

Qualifications

• Recent face-to-face customer service experience.
• Proactive attitude and ability to manage difficult situations.
• Exceptional grooming and personal presentation.

Responsibilities

• Deliver exceptional customer service at Canberra Airport.
• Assist customers boarding and disembarking flights.
• Provide information and care for unaccompanied minors.

Skills

Customer service experience

Problem solving

Communication skills

Ability to work in teams

Ability to adapt

Compassion for special needs

Job description

• Take pride in delivering exceptional customer service at Canberra Airport
• Fixed-term contract and permanent opportunities available
• Working part time on a 7 day rotational shift roster

Think of Qantas and something stirs inside us; a sense of familiarity a feeling of warmth and pride that this national icon represents us to the world. At Qantas our strong beliefs guide the way we work ensuring everything we do stays true to our customers and this iconic brand.

As a Customer Service Agent no two days are the same. The only guarantee is that you’ll explore whats possible be challenged solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve - and how you can play a key role in the experience our customers have.

Taking ownership is critical. We’ve built a high performance culture and you can be sure we’ll hold you to those expectations. Along the way you’ll have plenty of fun meet amazing people and have experiences like no other.

As a Customer Service Agent you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving caring for our unaccompanied minors and providing information for customers.

We’re looking for proven dedicated customer service professionals to be Customer Service Agents.

You’ll have -

• Ability to work a 7 day rotational shift roster covering a range of hours
• Recent face‑to‑face customer service experience within the hospitality, tourism or other customer‑focused industries
• A passion for customer service with a proactive can do attitude
• A proven ability to manage and diffuse difficult situations
• Well‑developed problem solving skills and able to follow through to resolution
• A strong communicator and listener
• Ability to work both in a team environment and independently
• Ability to adapt to an ever changing fast paced operational environment
• Compassion and empathy for special needs customers
• Exceptional grooming and personal presentation

It is essential for this role that you are based in Canberra and have the ability to work a 7 day rotating roster.

Why the Qantas Group

You’ll a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role we’ve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

If you’re ready to step into a culture that will challenge and excite you and meet the above requirement then we want you to register your interest for future positions in our Canberra Customer Experience team.

Job applications close: 11:pm Sunday 12th October.

Remote Work: No

Employment Type: Part-time

Vacancy: 1