Customer Service Advisor - Reynella, Sa

Banksa; Adelaide; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Comprehensive training

Employee discounts

Leave options

Career development

Volunteer programs

Job summary

BankSA, part of Westpac Group, is seeking a part-time Customer Service Advisor at our Reynella branch. You will welcome customers, discuss needs, and offer tailored banking solutions both in-branch and over the phone.

You’ll work 32.5 hours per week, Monday to Friday, with training provided to meet sales and referral targets while delivering outstanding service. Join a supportive team focused on customer success.

Qualifications

• Customer service experience, ideally in a customer-facing or phone-based role with targets.
• Resilience to stay calm and composed in challenging situations.
• Numerical capability with cash handling and financial transactions.

Responsibilities

• Welcome customers at the branch and uncover their needs to provide tailored banking solutions.
• Assist customers in person and over the phone with product knowledge and guidance.
• Refer customers to specialised Banking teams when needed.

Skills

Customer service

Sales

Phone-based

Targets

Cash handling

Resilience

Job description

• Permanent part-time opportunity available at BankSA's Reynella branch
• Begin a career with the bank that serves one in four South Australians
• Bring your best-self to connect with customers from all walks of life
• Hours: 32.5 hours per week across Mon to Fri

What's the role?

As a Customer Service Advisor, you'll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 9am - 4.15pm across and inclusive of Monday to Friday.

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

BankSA is part of Westpac Group, and we're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.