Customer Service Advisor, Dandenong

Scania Nederland B.V.; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

A leading transport solutions provider in Melbourne is seeking a Customer Service team member on a fixed-term contract. You will manage customer interactions, ensure bookings, and maintain positive relationships. The ideal candidate will have excellent communication skills and a proactive approach to problem-solving. Join a dynamic team focused on innovation and sustainability.

Benefits

Potential monthly bonus

Corporate benefits including parental leave

Inclusive work culture

Focus on digitalisation and sustainability

Qualifications

• Excellent verbal and written communication skills.
• Effective problem-solving, negotiating and influencing skills.
• Ability to think on your feet and show initiative.

Responsibilities

• Be the first point of contact, welcoming customers.
• Check in vehicles and make service bookings.
• Ensure customer needs are met throughout their Scania experience.

Skills

Customer relationship skills

Communication skills

Problem solving

Time management

Job description

Join our Dandenong team on a fixed-term contract. Bring your customer relationship skills to life, connect, support & make a positive impact

Job Responsibilities

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect, Team Spirit, Responsibility & Elimination of Waste.
You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Welcome to Scania.

What you will do

This is a fixed term contract, up to 15 months. You will integrate as a key member of our dynamic Customer Service Team, through developing strong customer relationships, you will ensure their needs and expectations are achieved throughout their Scania experience.
As the face of Scania, you will:

• Be first point of contact, welcoming our customers
• Checking in their vehicles
• Making service & repair bookings via email, in person, phone & by customer portal using the latest Scania software
• Invoicing of completed work orders
• Return keys to customer
• Planner experience required but not essential (training is provided)
• Accuracy with data entry

Who you are

• Your excellent communication and interpersonal skills will help you to drive positive business outcomes
• Strong verbal and written communication skills along with good computer skills
• Effective problem solving, negotiating and influencing skills
• Strong abilities in time management, organisation and administration
• Ability to think on your feet and show initiative

What we can offer you

• Potential to earn monthly bonus
• Corporate benefits including parental leave (where eligible)
• A company that is enjoying record growth
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.
“Apply now” and submit your CV.
You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.