Customer Service Administrator

Danone; Council of the City of Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

A leading medical device company in New South Wales seeks a Medical Device Customer Service Administrator for a 12-month contract. The role focuses on customer support, data entry, and collaboration with internal teams. Ideal candidates have strong attention to detail, experience in customer service, and proficiency in SAP. The position offers competitive compensation and a hybrid work model.

Benefits

Competitive compensation package

26 weeks gender-neutral parental leave

Employee Share Subscription Plan

Personalized learning opportunities

Qualifications

• Previous experience in data entry or administrative roles with strong attention to detail.
• Excellent communication skills and professional phone manners.
• Experience with SAP or similar ERP systems is highly regarded.

Responsibilities

• Make outbound calls to medical device users to confirm details and assist them.
• Accurately enter and update customer information in SAP.
• Handle sensitive conversations with empathy for vulnerable individuals.
• Collect and input additional data to enhance systems.

Skills

Customer service experience

Attention to detail

Proficiency in Excel

Empathy and patience

Strong problem-solving skills

Tools

SAP

Microsoft Office

Job description

Join aLeading Medical Device Team at Danone (Nutricia) – Make a Real Difference Every Day!

Be part of a purpose-driven global organisation supporting healthcare professionals and patients.

Competitive compensationincluding salary, bonus, and comprehensive benefits.

Enjoy a hybrid work model (1 day in office and 4 days from home) and an inclusive, purpose-led work environment.

ABOUT THE JOB

We are seeking a detail-oriented and empathetic Medical Device Customer Service Administrator to join our team on a 12-month fixed-term contract. In this vital role, you will provide exceptional support to medical device users and deliver outstanding customer experiences through proactive communication and ensure accurate record-keeping/data entry in our SAP system.

You will collaborate with internal teams, handle sensitive conversations with professionalism, and play a key part in maintaining data integrity and compliance with privacy regulations.

KEY RESPONSIBILITIES

• Customer Outreach: Make outbound calls to medical device users to confirm details, provide assistance, and update records in SAP and customer databases.
• Data Entry & Accuracy: Accurately enter and update customer information, ensuring data accuracy and integrity.
• Sensitive Customer Support: Handle sensitive conversations with empathy, especially when supporting vulnerable individuals.
• Data Enhancement: Collect and input additional data to enhance our systems.
• Team Collaboration: Collaborate with internal teams to ensure compliance with company standards.
• Confidentiality & Compliance: Maintain confidentiality and adhere to privacy regulations at all times.

About you

ABOUT YOU

You are a proactive and compassionate professional with a passion for delivering excellent customer service and supporting healthcare outcomes. You thrive in a fast-paced environment, have a keen eye for detail, and are committed to making a positive impact.

Ideally, you will have:

• Previous experience in data entry or administrative roles with strong attention to detail.
• Customer service experience, preferably in healthcare or related fields.
• Proficiency in Microsoft Office, especially Excel.
• Excellent communication skills and professional phone manners.
• Experience with SAP or similar ERP systems (highly regarded).
• Strong problem-solving skills and the ability to manage multiple tasks.
• Empathy and patience when interacting with customers in challenging situations.

About Danone

WE OFFER

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance lives and provide genuine value.

• A high-performing, collaborative team culture
• 3pm finishes every Friday – Thank Danone it’s Friday!
• Diverse and inclusive work environment
• Personalised learning opportunities to set you up for success
• CompetitiveTotal Reward packageincluding:
• Health, Life and Salary Continuance Insurance
• 26 weeks gender-neutral paid parental leave
• Employee Share Subscription Plan after 12 months of service
• Performance-related incentives and annual reviews

HOW TO APPLY

If this opportunity excites you and you’re ready to shape the future of rewards at Danone, click APPLY and share your resume with us.

ABOUT US

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision – Danone, One Planet. One Health. We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition. With a presence in over 120 markets and offices in 55 countries, we are proud to own iconic brands like Aptamil, Karicare, YoPro, and Activia.

Danone ANZ has been recognised as a Great Place to Work in 2024 and 2025 – a testament to our inclusive and empowering culture.

Diversity, Equity and Inclusion (DEI)
We proudly affirm that we are an Equal Employment Opportunity employer. Our ambition is to foster an inclusive and diverse workplace where all Danoners can bring their uniqueness to contribute to business results.

Job details

Dedicated to bringing health through food to as many people as possible, we are a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition.