Customer Service

Harvey Norman Global Pty Limited; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Performance recognition

Flexible work environment

Job summary

Harvey Norman Townsville is seeking a Customer Service Manager to lead the customer repairs and servicing function within the Townsville store. You will coordinate service agents, keep the service database up-to-date and ensure timely, friendly communications with customers.

Ideal candidates have experience in high-volume retail administration, excellent communication, and an energetic, flexible approach. Join a trusted national brand with career progression opportunities and staff discounts.

Qualifications

• Experience in a high-volume retail admin role.
• Excellent communication and interpersonal skills.
• Proactive, energetic team player with a can-do attitude.

Responsibilities

• Actively manage customer repairs and servicing processes.
• Maintain service database and liaise with service agents and suppliers.
• Keep customers updated on repair status and timelines.
• Process credit and debit invoices, claims, reconciliations, and finance paperwork.
• Generate weekly repair/service reports for the Proprietor.
• Coordinate stock arrivals and delivery as requested by the Proprietor.

Skills

Customer service

Administration

Communication

Multitasking

Time management

Australian Consumer Law

Job description

Job no: 576408
Work type: Full Time
Location: Townsville
Categories: Retail Administration

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Townsville Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with Australian Consumer Law (desirable)
• Being full of energy, ambitious, confident and flexible
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 21 Aug 2026 AUS Eastern Standard Time