Customer Sales & Service - Repco Byford - Full Time

AUS GPC Asia Pacific Australia Pty Ltd; Byford; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Bragging rights-Work for a MajorRetail

Ongoing training and career develop

Safe and inclusive team environment

Parental leave top-up allowance

Paid volunteer leave

Discounts across our businesses

Employee reward & recognition programs

Work-life balance (No late-night trade

Job summary

Repco Byford is hiring a Retail Assistant (Customer Sales & Service) to help local drivers, tradies, and car enthusiasts find exactly what they need while delivering a great in-person shopping experience. You’ll engage customers in person, over the phone, and online, upholding showroom standards and safety.

No automotive experience required—bring your personality, enthusiasm, and willingness to learn; comprehensive training is provided.

Qualifications

• Strong customer service skills.
• Able to learn product range and upsell where appropriate.
• Comfortable in a busy retail environment.

Responsibilities

• Provide genuine service and create moments that matter for customers.
• Maintain showroom presentation and merchandising standards.
• Assist with stock reception, dispatch, and stockroom organization.
• Support customers in-store, over the phone, and online to deliver a great shopping experience.
• Collaborate with team to achieve positive sales performance.
• Contribute to a safe showroom with a focus on customer and team safety.
• No automotive experience? Bring your personality and we’ll train you.

Skills

Customer service

Sales

Showroom presentation

Team player

Job description

If you enjoy chatting with customers, finding solutions, and delivering service that keeps people coming back, we'd love to meet you. Join our Byford team and help local drivers, tradies, and car enthusiasts find exactly what they need while working in one of Perth's fastest-growing communities.

Employee benefits

• Bragging rights-Work for a Major Retailer of the Year 2026 awarded by the Australian Retail Council (ARC)
• Ongoing training and career development
• A safe and inclusive team environment
• Employee Assistance Program
• Parental leave top-up allowance
• Paid volunteer leave
• Discounts across our businesses
• Employee reward & recognition programs
• Work-life balance (No late-night trading)

About the role: At Repco we want to ensure that each customer has a great shopping experience in person, over the phone, and online.

As a Retail Assistant (Customer Sales & Service) your key focus includes:

Key responsibilities

• Always have a safety focus to ensure your safety, and that of your teammates & customers
• Provide genuine service & create moments that matter with customers
• Use your strong customer service to contribute to positive sales performance
• Maintain exceptional showroom presentation & merchandising standards
• Roll up your sleeves to receive, dispatch, and put away stock. (This is a hands‑on role that involves lifting, bending, and climbing as part of your day)
• Be an enthusiastic, cooperative & collaborative Repco team member, and contribute to a positive team culture.
• No Automotive experience? No worries! Bring your personality, your enthusiasm, and your willingness to learn and we'll take care of the rest with all the training you need to succeed.
• Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.

Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia and New Zealand. Our brand stands for quality, expertise and knowledge, and our team members are valued and appreciated. We deliver careers and experiences that are supportive, rewarding, and inclusive, and we are passionately focused on safety, results, and continuous improvement.

Repco is a division of GPC Asia Pacific. To learn more about Repco, visit: www.repco.com.au or follow us on socials.

GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.