Customer Resolution Specialist - Hybrid, Financial Services

Nissa; Melbourne; Ibrido; AUD 88.000 - 108.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work arrangement

Salary $98,000 incl. super

Descrizione del lavoro

Nissan Financial Services in Mulgrave is seeking a Customer Resolution Officer to help resolve disputes fairly, manage complex complaints and ensure regulatory compliance. You’ll work with AFCA and IFSO requirements, delivering outcomes that balance customer and business interests.

This hybrid role offers a salary of $98,000 incl. super, with two days from home each week, and the chance to build specialist regulatory experience in financial services while collaborating with cross-functional

Competenze

• Experience in dispute resolution, complaints management, customer service or collections, ideally within finance.
• A working understanding of RG 271 and the regulatory environment for credit.
• Excellent written and verbal communication, with strong negotiation and problem-solving skills.
• A sharp eye for detail and the ability to manage competing priorities and deadlines.
• Confidence working independently and under pressure.
• Strong computer skills and confidence across multiple systems.

Mansioni

• Own disputes from start to finish, from initial complaint through to final decision.
• Resolve matters in line with AFCA and IFSO requirements and relevant regulations, including RG 271.
• Prepare clear documentation such as final decision letters, settlement terms and AFCA or IFSO submissions.
• Partner with internal teams and external bodies to bring matters to a fair and timely outcome.
• Deliver service excellence by meeting and exceeding regulatory timeframes.
• Strengthen our processes by identifying improvements that make complaints handling more efficient.

Conoscenze

Dispute resolution

Complaints handling

Customer service

Negotiation

Regulatory knowledge

Descrizione del lavoro

Nissan Financial Services in Mulgrave is seeking a Customer Resolution Officer to help resolve disputes fairly, manage complex complaints and ensure regulatory compliance. You’ll work with AFCA and IFSO requirements, delivering outcomes that balance customer and business interests.

This hybrid role offers a salary of $98,000 incl. super, with two days from home each week, and the chance to build specialist regulatory experience in financial services while collaborating with cross-functional