Customer Relationship Specialist

BOQ Group; Shire Of Esperance; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work

Discounted financial products

Salary packaging

Paid parental leave

Extra annual leave

Private health insurance

Employee Assistance Program

Employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking a Customer Relationship Specialist in Western Australia to be the first point of contact in the branch, delivering outstanding service while assisting customers with their everyday banking needs.

You will handle transaction activities, promote digital banking tools, and explore opportunities in personal banking and lending through needs-based conversations, drawing on your strong communication and relationship-building skills.

Qualifications

• Experience in banking customer service and relationship management.
• Strong communication and interpersonal skills to build trust with customers.
• Passion for delivering exceptional service and helping customers achieve financial goals.

Responsibilities

• Serve as the first point of contact in the branch, delivering outstanding customer service.
• Conduct transactions accurately and efficiently for customers.
• Educate customers on using digital banking solutions and self-service tools.
• Engage in needs-based conversations to identify opportunities in personal banking and lending.

Skills

Customer service

Relationship building

Communication skills

Banking knowledge

Job description

About the role:Do you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional in the banking industry with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry!As the Customer Relationship Specialist, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.About you:Someone with exceptional communication and relationship building skills will thrive in our environment. We're looking for career minded individuals with experience in and a passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you!About usBOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.Our perksAt BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:Flexible working arrangement - Balance your work and personal life with ease.Discounted financial products - Enjoy exclusive rates on our financial services across the Group.Salary sacrificing options - Maximise your take-home pay with our salary packaging options.Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.Purchase additional annual leave - Need more time off? You can buy extra leave days.Discounted private health insurance plan - Take care of your health with our special rates.Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your familyAccess to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!How to applyTo apply for this role, follow the links.BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.Please no agency applications.