Customer & Operations Representative (Casual)

avisbudget; Cairns Regional; On-site; AUD 47,000 - 52,000; Part time

Benefits offered by this job

Free staff parking

Wellbeing program

Employee discounts on car rentals

Mental Health Support

Comprehensive training

Job summary

Avis Budget Group is seeking an enthusiastic team member to welcome customers at the Cairns rental counter. You will manage bookings, answer inquiries and promote our brand while delivering friendly service.

Join a supportive team with comprehensive training, casual hours across 3-4 days a week, and perks like staff parking and employee discounts. The role suits those who enjoy a fast-paced environment and customer-focused service.

Qualifications

• Face-to-face customer service at reception or counter
• Ability to work in a fast-paced environment
• Comfort using computer systems to manage bookings and rentals
• Attention to detail and procedures adherence

Responsibilities

• Interact with customers at the rental counter to promote the Avis Budget Group brand
• Complete rental transactions, contracts and bookings accurately
• Clean and inspect vehicles before and after each rental
• Ensure vehicles are returned in good condition and report damages

Skills

Customer service

Retail experience

Communication

Job description

Career Snapshot

Cairns City, North QLD Location

Casual role 3-4 days per week

$34.96ph + Loadings + Bonus Structure

Free Staff Parking

Supportive, Friendly, and Inclusive Culture

Entry-Level Opportunity with Full Training Provided

Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You'll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you'll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We're Looking For

• A full and valid Australian driver's licence
• Availability to work on a rotating roster across 3-4 days per week
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• $34.96ph + loadings + performance bonuses
• No late nights
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Cairns, Queensland, Australia