Customer Onboarding Officer – Home Care

Healthcare Australia; Council of the City of Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading healthcare provider in Australia seeks a Client Onboarding Consultant to assist clients in their care journey. This role requires strong communication skills and a background in customer service or sales, ideally in the health or aged care sector. The successful candidate will manage client enquiries, data, and support sales goals in a flexible, supportive team environment.

Benefits

7% discount on BUPA Private health Insurance

Hybrid work flexibility

Extra leave for birthday

Salary packaging options

Ongoing training and support

Access to education allowance

Qualifications

• Previous experience in sales, customer service, or administration ideally within the health or aged care sector.
• Excellent phone manner and strong communication skills.
• Ability to manage data entry and CRM systems accurately.

Responsibilities

• Handle inbound phone and online enquiries with warmth, professionalism, and efficiency.
• Engage with prospective clients and families to understand their care needs.
• Manage data accurately in the CRM and ensure all client records are up to date.
• Book meetings and coordinate handovers for Business Relationship Leads.
• Provide clear information about services and guide clients through the onboarding process.
• Support sales goals through excellent customer service and follow-up communication.

Skills

Sales experience

Customer service experience

Administration skills

Strong communication skills

Attention to detail

Proactive attitude

Job description

Are you a confident communicator who loves connecting with people and turning enquiries into meaningful outcomes?

Join Healthcare Australias Home Care team as our next Client Onboarding Consultant where you’ll play a key role in helping clients begin their care journey.

As our Customer Onboarding Consultant you will:

• Handle inbound phone and online enquiries with warmth, professionalism and efficiency
• Engage with prospective clients and families to understand their care needs
• Manage data accurately in our CRM and ensure all client records are up to date
• Book meetings and coordinate handovers for our Business Relationship Leads
• Provide clear information about HCAs services and guide clients through the onboarding process
• Support sales goals through excellent customer service and follow-up communication

Lets talk about you!

You’ll bring previous experience in sales, customer service or administration ideally within the health or aged care sector along with an excellent phone manner and strong communication skills. Highly organised with great attention to detail you’ll manage data entry and CRM systems accurately while handling multiple tasks with ease. With a proactive and positive attitude you thrive in a team environment and take genuine pride in helping people.

Benefits why would you want this role

At HCA you’ll join a supportive and passionate team who care deeply about the work we do. You’ll enjoy flexibility, great team culture, and the chance to make a difference every day helping clients feel supported, informed and confident in their care choices. We offer the following and much more:

• A fabulous discount on BUPA Private health Insurance 7%!
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group
• Be part of a well-respected Australian based organisation of more than 3000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.

Remote Work: No

Employment Type: Full-time

Vacancy: 1