Customer Marketing Coordinator

Pepper Money Limited; North Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Development opportunities

Spice Reward and Recognition Program

Hybrid working model

Health & wellness benefits

Referral bonus: $2000

Job summary

Pepper Money is seeking a detailed, organised marketing professional to join our Brand and Marketing team in a hybrid role. You will coordinate end-to-end campaigns, manage timelines, QA processes and stakeholder approvals while supporting onboarding communications and driving digital engagement across channels.

You’ll work closely with stakeholders to translate customer insights into actionable improvements, handle campaign data and reporting, ensure regulatory compliance, and contribute to a

Qualifications

• Experience in campaign coordination, CRM, customer communications or digital marketing.
• Strong attention to detail and quality assurance skills.
• Ability to manage competing deadlines and stakeholder relationships.
• Strong written communication and organizational skills.
• Confidence working with campaign data, reporting and operational trackers.
• Collaborative, adaptable mindset with a customer-first approach.

Responsibilities

• Coordinate end-to-end customer marketing campaigns, from planning and testing through to launch, optimisation and performance reporting.
• Manage campaign timelines, stakeholder approvals and quality assurance processes to ensure accurate and timely delivery.
• Support customer onboarding and transition communications, helping customers navigate key milestones with confidence.
• Coordinate initiatives that drive digital engagement and encourage adoption across customer channels.
• Prepare campaign performance and customer feedback reports, identifying trends, insights and opportunities for improvement.
• Track customer experience initiatives and help translate customer insights into meaningful business outcomes.
• Ensure all communications comply with regulatory, risk and governance requirements prior to deployment.

Skills

Campaign coordination

CRM

Customer communications

Digital marketing

Attention to detail

Stakeholder management

Marketing automation platforms

Job description

At Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're Australia and New Zealand's largest non-bank lender, supporting more than 656,000 customers with a range of lending solutions. While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.

The Role

Join Pepper Money's Brand and Marketing team and play a key role in delivering communications that support customers throughout their journey. Working closely with a range of stakeholders, you'll help coordinate campaigns, improve customer experiences and ensure initiatives are executed accurately and effectively.

• Coordinate end-to-end customer marketing campaigns, from planning and testing through to launch, optimisation and performance reporting.
• Manage campaign timelines, stakeholder approvals and quality assurance processes to ensure accurate and timely delivery.
• Support customer onboarding and transition communications, helping customers navigate key milestones with confidence.
• Coordinate initiatives that drive digital engagement and encourage adoption across customer channels.
• Prepare campaign performance and customer feedback reports, identifying trends, insights and opportunities for improvement.
• Track customer experience initiatives and help translate customer insights into meaningful business outcomes.
• Ensure all communications comply with regulatory, risk and governance requirements prior to deployment.

About you

You're an organised and detail-focused marketing professional who enjoys bringing campaigns to life. You thrive in a fast-paced environment, can manage multiple priorities and are passionate about delivering great customer experiences.

• Experience in campaign coordination, CRM, customer communications or digital marketing.
• Strong attention to detail and quality assurance skills.
• Ability to manage competing deadlines and stakeholder relationships.
• Strong written communication and organisational skills.
• Confidence working with campaign data, reporting and operational trackers.
• A collaborative, adaptable mindset and customer-first approach.
• Experience in financial services or marketing automation platforms will be highly regarded.

Our values guide how we work, make decisions and support each other.

Can Do:We look for better ways of doing things and work together to deliver great outcomes.
Balanced:We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real:We keep it honest and respect everyone, building genuine connections.

We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper:

• Development: a full suite of development opportunities and a great team to learn from
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
• Referral Bonus: Earn $2000 for referring great people.

For more information on Pepper visitwww.peppermoney.com.au.

At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day.